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13
TROUBLESHOOTING
If there is a problem with your rangehood, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
PROBLEM POSSIBLE CAUSE WHAT TO DO
The external motor shuts
off during use
The thermal protector has shut off
the motor to prevent overheating.
Turn off the rangehood. Wait
approximately 60 minutes, then
restart it.
Airflow is lower
than expected
The ducting is blocked. Check the ducting and external vent
for kinks or blockages.
The external motor is blocked. Check the external motor is clear of
debris.
Incorrect ducting used. Check that the correct ducting has
been used as per the installation
guide.
Ducting route is very long. Check the ducting route is as short
as possible.
Rangehood is loud External motor is installed in
wrong place.
External motor should be installed
as per the installation guide.
Incorrect ducting used in
installation.
Check ducting is installed as per the
installation guide.
Ducting installed incorrectly. Check ducting is installed as per
installation guide, with no loose
sections, kinks or vibrations.
Wi-Fi button is
flashing white
Rangehood is trying to reconnect
to the Wi-Fi network.
Check your Wi-Fi router.
Rangehood is still connected to
old Wi-Fi network.
Press and hold Wi-Fi button until it
flashes red. Open SmartHQ App and
follow instructions on screen.
App not working to
control rangehood
You are not connected to the
internet.
Check your Wi-Fi router.
Link button
flashing white
Rangehood is trying to reconnect
to the cooktop.
Check your cooktop.
Excessive condensation
forms on the rangehood
Using an induction cooktop. Condensation can be minimised.
Refer to ‘Cooking considerations’.
High ambient temperature,
humidity or low natural ventiliation
in the room.
Height of rangehood installation.
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