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Troubleshooting
Please refer to this troubleshooting guide for possible solutions to common errors
or difficulties when charging your vehicle using the portable charger.
Problem Possible Cause
Solution
Charging Indicator does
not illuminate.
No power to the charger. 1. Check the circuit breaker and other circuit loads.
2. Try another wall outlet.
3. Ensure that the charger module (and adapter if
operating in 240 VAC mode) is fully inserted into the wall
outlet.
Charger internal failure. Contact Lectron Customer Support at
[email protected] for assistance.
Vehicle will not charge.
Fault Indicator remains
solid.
Charge Coupler is not inserted into the
vehicle.
1. Inspect the charge coupler.
2. Remove the charge coupler from the vehicle, then
reinsert it into the vehicle receptacle until it clicks.
Vehicle is not in a state to accept any
charge.
Verify that the vehicle charge timer is set to permit
charging. Refer to the vehicle owner’s manual for charge
timer instructions.
Communication error between the
charger and vehicle.
Contact Lectron Customer Support for assistance.
Fault Indicator is blinking
rapidly.
Utility fault. 1. Disconnect the charger module from the wall outlet,
then reconnect it.
2. If the condition persists, have a qualified electrician
inspect the ground circuit of the wall outlet.
Above the temperature limit.
Cases:
1. Temperature is too high. The
charger will restart charging when it
cools down.
2. House/socket wiring may be
faulty.
1. Inspect the charger module for overheating.
2. Disconnect the charger from the wall outlet.
3. Have a qualified electrician inspect the wall outlet
and adapter.
a. Carefully unplug the charger module from the
wall outlet and allow to cool.
b. If the condition persists, contact Lectron
Customer Support at [email protected]
for assistance.
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