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15 Repair service
The «Trouble-shooting» section gives you valuable tips on how to
correct minor functions yourself, saving you the time and trouble of
calling out a service technician and the cost that goes along with it.
Register your V-ZUG appliance today online via our website at vzug.com or
using the card supplied and benefit from the best possible support in the
event of a malfunction – including during the manufacturer's warranty period.
You need the serial number (FN) and designation of the appliance to register.
You can also note them down here or on the service sticker which comes with
the appliance:
FN _______________________ Appliance _______________________
Please have these details to hand when contacting V-ZUG in connection with a
malfunction. You will find them on the identification plate of your appliance.
Open up drain tray.
– The identification plate* is located next to the foreign body trap.
* Depending on the serial number (FN)
Your repair order
You will find contact information for your nearest V-ZUG Service Centre at
vzug.com. In most countries you will also be able to contact V-ZUG Service &
Support using the toll-free service number 00800 850 850 00 (or
+800 850 850 00).
Technical questions, accessories, warranty extensions
Your V-ZUG Service Centre will be happy to help you with any technical ques-
tions, to accept your orders for accessories and spare parts and to inform you
about the progressive warranty extensions.
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