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15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 REV. B
04/15/2020 Page 51 of 54
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
LIMITED 30-DAY COSMETIC WARRANTY
Stainless steel doors and handles are warranted to
be free from defective materials and workmanship
for a period of thirty (30) days from the date of
original retail purchase. Any defects must be
reported to the selling dealer within thirty (30) days
from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed
damage.
THREE-YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new
True Ice™ machine, the cabinet and all parts thereof,
to be free from defects in material and workmanship
under normal and proper use and maintenance as
specified by TRUE and upon proper installation and
start-up in accordance with the instruction packet
supplied with each TRUE unit. TRUE’s obligation
under this warranty is limited to a period of three
(3) years from the date of original installation or
thirty-nine (39) months after shipment date from
TRUE, whichever occurs first.
Contact the factory regarding warranty for installations
in a commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR
TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier,
metering device and connecting tubing to be free
from defects in both material and workmanship under
normal and proper use and maintenance service for
a period of six (6) years from the date of original
installation but not to exceed six (6) years and three
(3) months after shipment from the manufacturer,
whichever occurs first.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is
determined by TRUE to have been defective within
the time frame is limited to the repair or replacement,
including labor charges, of defective parts or
assemblies. The labor warranty shall include standard
straight time labor charges only and reasonable travel
time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly
through TRUE. All claims should include: model
number and serial number of ice machine, proof
of purchase, and date of installation. In case of
warranted compressor, the compressor model tag, or
picture of tag must be returned to TRUE along with
the above listed information. Warranty labor claim is
subject to denial if failed part is requested for return
and it is not returned.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited
to either repair or replacement of parts, subject to the
additional limitations below.
This warranty neither assumes nor authorizes any
person to assume obligations other than those
expressly covered by this warranty. This warranty
does not cover failures related to the water supply,
problems in the plumbing going to the unit, or external
drain line malfunctions. Also not covered are failures
resulting from ambient conditions that are outside the
limits specified in the owners manual.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss or
special, indirect or consequential damages, including
without limitation, losses or damages arising from ice
loss or ice replacement costs, normal maintenance,
after-install adjustments or cleaning or water damage
claims whether or not on account of refrigeration
failure.
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
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