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23
Troubleshooting
LOSS OF POWER
SYMPTOM
• WEBER CONNECT module and control knobs lights do not turn on.
CAUSE SOLUTION
Wires are disconnected. Check that all of the wires are connected securely
to the terminals on the back of the WEBER
CONNECT module and to the control board under
the side table. Refer to the "WEBER CONNECT Wire
Chart".
Power cord is disconnected. Check that the power cord is plugged in to the port
beneath the side table and to the wall outlet. Check
that the switch beneath the side table is turned on.
Refer to “Check the Power Cord”.
The fuse has blown. If the grill will still not power on after you have
completed the above checks, it is likely that the fuse
has blown. For instructions on how to replace the
grill’s fuse, refer to "Fuse Replacement".
Alternative external power bank may be depleted. If you are using an optional external power bank,
sold seperately, disconnect it from the control
board and check the manufacturer's operating
guide for information on recharching. Refer to
"Connecting an External Power Bank".
WEBER CONNECT IS EXPERIENCING CONNECTIVITY ISSUES
SYMPTOM
• Bluetooth® is having trouble maintaining connectivity or pairing with a smart
device.
CAUSE SOLUTION
Bluetooth® is a short range signal only. When the WEBER CONNECT module is on, it is ready
to pair. Make sure that Bluetooth® on the smart
device is turned on and that the device is near the
grill.
Bluetooth® has already paired to another smart device. If the Bluetooth® indicator light is on but is not
flashing, it means that it is already paired to a smart
device. Turn o Bluetooth® on any smart device that
you do not wish to have paired to the grill.
SYMPTOM
• Wi-Fi is having trouble maintaining connectivity with a Wi-Fi network.
CAUSE SOLUTION
Grill is out of range of the Wi-Fi network signal. In order to successfully connect your smart device
to your local Wi-Fi network, your grill must be
within range of your Wi-Fi router. If your attempts to
connect have been unsuccessful, try moving the grill
within range of the Wi-Fi router or adding a signal
extender for a stronger signal.
ERROR CODE APPEARS ON DISPLAY
SYMPTOM
• During start-up or barbecuing, an error code appears on the digital display.
CAUSE SOLUTION
The WEBER CONNECT module is a device that is
sensitive to certain external factors. Variations in
power supply or radio frequency may aect operation.
Contact the Customer Service Representative
in your area using the contact information on
weber.com.
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