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17
EN
This Nescafé Dolce Gusto product is warranted
for 2 years from the date of purchase against
defects in material and workmanship. During
this period, the Nescafé Dolce Gusto product
that, upon inspection by Nescafé Dolce Gusto,
is proved defective, will be repaired or replaced,
at Nescafé Dolce Gusto option, without charge
to the customer. If a replacement product is
sent, it will carry the remaining warranty of the
original product. This warranty does not apply
to any defect arising from a buyer’s or user’s
misuse of the product, negligence, failure to
follow Nescafé Dolce Gusto instructions, use on
current or voltage other than that stamped on
the product, wear and tear, alteration or repair
not authorized by Nescafé Dolce Gusto, or use
for commercial purposes, or appliances not
descaled as specified.
THE WARRANTIES SET FORTH HEREIN ARE
EXCLUSIVE AND NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OR USE, ARE
MADE BY NESCAFÉ DOLCE GUSTO OR ARE
AUTHORIZED TO BE MADE WTH RESPECT
TO THE PRODUCT.
Some states do not allow limitation on how
long an implied warranty lasts or do not allow
the exclusion of incidental or consequential
damages, so the above limitations may not
apply to you. This warranty gives you specific
legal rights, and you may also have other
rights, which vary from state to state.
If you believe your product is defective, take
the product (or send it postage prepaid) along
with proof of purchase to the nearest authorized
Nescafé Dolce Gusto Service Center. (To find
the nearest authorized Nescafé Dolce Gusto
Service Center visit the Nescafé Dolce Gusto
website or contact the Nescafé Dolce Gusto
Consumer Service in your country indicated
below). If you send the product, please include
a letter explaining the nature of the claimed
defect.
Nescafé Dolce Gusto Service Centre locations
can be found by visiting the website
www.dolce-gusto.us in the USA or
www.dolce-gusto.ca in Canada.
When shipping the product to the service center
please include a note explaining the issue, a
copy of the sales receipt and provide a valid
return address on the outside of the shipping
box (no PO Boxes). If the product is out of
warranty or warranty can’t be validated, the
service center will send an estimate of repair for
your approval.
CONSUMER SERVICE
If you have additional questions, please call our
Consumer Service Department. It is helpful to
have the product available at the time of your
call and to know the reference number that can
generally be found on the base of the product.
USA
Phone 1-800-745-3391
Hours Monday – Friday
from 8:00 a.m. – 8:00 p.m. (EST)
Letters should be addressed to
Nescafé Dolce Gusto
Consumer Services Center
P.O. Box 2178
Wilkes-Barre, PA 18703
Only letters can be accepted at this address.
Packages without a return authorization number
will be refused.
CANADA
Phone 1-888-809-9267
Hours Monday – Friday
from 9:00 a.m. – 6:00 p.m. (EST)
Letters should be addressed to
Nescafé Dolce Gusto
Consumer Care Centre / Centre d'aide aux
consommateurs
PO Box 186
Cobourg ON K9A 4K5
Canada
LIMITED WARRANTY