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• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once during manual 2-sided printing, remove any paper from the product
before reloading paper.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Try cleaning the paper path.
• Do not place objects on the feeder guard.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Loading Capacity
Paper Jam Problems
Related tasks
Loading Paper in the Sheet Feeder
Paper Jam Problems
If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
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