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Off-taste, odor or gray
color in the ice or water
Newly installed refrigerator requires flush Flush the water system. See "Water and Ice Dispensers" for
of water system, water system flushing instructions.
Recently installed or replaced plumbing Discard the ice and wash the ice storage bin. Flush the water
connections. New plumbing connections system with 3 gal. (12 L) of water. Allow 24 hours for the ice
can cause discolored or off-flavored ice maker to make new ice, and discard the first 3 batches of ice
and water, produced.
Using a water supply connection type It is recommended to use copper tubing or Whirlpool supply
other than recommended, line, Part Number 8212547RR See "Connect to Water Line."
The ice has been stored too long. Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long. Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred to Use airtight, moisture proof packaging to store food.
the ice.
There are minerals (such as sulfur) in the A water filter may need to be installed to remove the minerals.
water.
There is a water filter installed on the Gray or dark discoloration in ice may indicate that the water
refrigerator, filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
"Water and Ice Dispensers" for water filter flushing
instructions.
The water filter needs to be replaced. Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
The water and ice
dispenser will not
operate properly
The refrigerator is not connected to a Connect the refrigerator to the water supply and turn the
water supply or the water supply shutoff water shutoff valve fully open.
valve is not turned on.
There is a kink in the water source line A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been installed. Flush and fill the water system. See "Water and Ice
Dispensers."
The water pressure to the house is not at The water pressure to the house determines the flow from the
or above 35 psi (241 kPa). dispenser. See "Water Supply Requirements."
A reverse osmosis water filtration system A reverse osmosis water filtration system can decrease water
is connected to your cold water supply, pressure. See "Water Supply Requirements."
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See "Water Filtration System."
The water filter is installed incorrectly Remove the water filter and reinstall. See "Water Filtration
System."
The refrigerator door or freezer drawer is Close the door or drawer firmly. If it does not close
not closed completely, completely, see "The doors will not close completely."
The refrigerator doors were recently Make sure the water dispenser wire/tube assembly has been
removed, properly reconnected at the top of the refrigerator door.
See "Refrigerator Doors and Drawer."
Ice is clogged in the ice storage bin or ice Remove the ice clogging the storage bin and delivery chute,
is blocking the ice delivery chute, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm,
damp cloth, then dry both thoroughly. To avoid clogging and
to maintain a fresh supply of ice, empty the storage bin and
clean both the storage bin and delivery chute every 2 weeks.
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