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20 49-80819
Troubleshooting tips ... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause
Fan and lights do
not operate when the
switches are turned on
Ŷ The hood was never electrically connected by the installer/ electrician/builder. Call the
electrician/installer/builder to complete the installation. This is not covered by warranty.
Ŷ A fuse may be blown or a circuit breaker tripped. Replace the fuse or reset the circuit breaker.
The blower does not
work but the lights do
Ŷ The blower motor wire harness was not connected or was not connected properly by the
installer/electrician/builder to its mating connector located inside the hood on the top surface, to
the left of the blower assembly.
1. Switch power off at service panel and lock the service disconnecting means to prevent power
from being switched on accidentally. When the service disconnecting means cannot be
locked, securely fasten a prominent warning device, such as a tag, to the service panel.
2. Remove the filters and locate the blower wire harness connector. Is it plugged into its mating
connector?
3. If no, plug the blower motor connector into its mating connector on the top of the hood. Switch
the power back on. Check to see if the fan now works.
4. If no, check the circuit breaker/fuse. If it is blown/tripped, replace/reset it. Does the blower
work now? If no, call GE Appliances for service.
The blower fails to
exhaust the smoke/
steam/ odors adequately
Ŷ Many factors could be the root cause for reduced air-flow.
1. Installation could be the problem: Your hood was designed to meet specific ducting
requirements. If your duct length exceeds the manufacturer’s requirements, hood performance
will suffer. Air-flow will also be reduced if the house duct work is too small or there are too
many elbows in the system. Contact your installer or builder.
2. Obstruction in duct work could be the problem: Make sure nothing is blocking the vent (bird
nests or kinks in the duct work).
3. Damper blade may not be opening: Make sure the tape is removed from the damper blades
and that it swings open freely.
4. Damper blade on Wall or Roof Cap may not be opening: Contact your builder so they can
make sure the damper swings open freely.
5. Dirty filters/baffles: Make sure filters (and all hood surfaces) are kept clean of grease and dirt.
6. Check to be sure the filter is clean: If replacing the filter does not correct the problem, call for
service.
7. Sufficient makeup (replacement) air is required for exhausting appliances to operate to rating.
Check with local building codes, which may require or strongly advise the use of makeup air.
Visit GEAppliances.com for available makeup air solutions.
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