FlexWash™
User manual
WV55M9600A*
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Contents
English2
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 6
Installation cautions 8
Critical usage warnings 8
Usage cautions 10
Critical cleaning warnings 14
Regulatory notice 15
Installation 18
Unpacking your washer 18
What’s included 19
Installation requirements 21
Step-by-step installation 25
Before you start 35
Initial settings 35
Laundry guidelines 35
Guide to cleaning agents 38
Operations 43
Upper washer 43
Lower washer 45
Simple steps to start 49
Samsung Smart Home 50
Special features 52
Maintenance 55
General considerations 55
Upper washer 58
Lower washer 60
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English4
Safety information
Congratulations on your new Samsung washer. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washer’s many benets and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution, and care when installing, maintaining and operating your washer.
Because the following operating instructions cover various models, the characteristics of
your washer may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest
service center or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
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Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. Read all instructions before using the appliance.
2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked
in, or spotted with gasoline, dry-cleaning solvents, other ammable or explosive
substances as they give off vapors that could ignite or explode.
3. Do not allow children to play on or in the appliance. Close supervision of children is
necessary when the appliance is used near children.
4. Before the appliance is removed from service or discarded, remove the door to the
washing or drying compartment.
5. Do not reach into the appliance if the drum is moving.
6. Do not install or store this appliance where it will be exposed to the weather.
7. Do not tamper with controls.
8. Do not repair or replace any part of the appliance or attempt any servicing unless
specically recommended in the user-maintenance instructions or in published user
repair instructions that you understand and have the skills to carry out.
9. Do not add gasoline, dry-cleaning solvents, or other ammable or explosive substances
to the wash water. These substances give off vapors that could ignite or explode.
10. Under certain conditions, hydrogen gas may be produced in a hot water system
that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the
hot water system has not been used for such a period, before using a washer or
combination washer-dryer, turn on all hot water faucets and let the water ow from
each for several minutes. This will release any accumulated hydrogen gas. As the gas is
ammable, do not smoke or use an open ame during this time.
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Critical installation warnings
State of California Proposition 65 Warning (US only)
This product contains chemicals known to the State of California to
cause cancer and birth defects or other reproductive harm.
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances, using a power strip, or extending the
power cord may result in electric shock or re.
• Ensure that the voltage, frequency, and current supplied to the washer matches those
listed in the product specications. Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket rmly.
Have this appliance installed by a qualied technician or service company.
• Failing to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a plastic bag over his or her head, he or she can suffocate.
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If the appliance, power plug, or power cord is damaged, contact your nearest Samsung
service center for service.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that
the socket is in accord with local and national regulations.
Do not install this appliance near a heater or any ammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer to power the washer.
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or bend the power cord excessively.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by pulling the plug.
• Failure to do so may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
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Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water and power supplies immediately and contact
your nearest Samsung service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest Samsung service center.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate the room
immediately without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan. Do not turn on a light.
• A spark may result in an explosion or re.
Do not let children play in or on the washer. In addition, when disposing of the appliance,
remove the washer door lever.
• Children can suffocate to death if trapped inside the product.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washer before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other ammable or explosive substances in the washer.
• This may result in electric shock, re, or an explosion.
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Do not open the washer door by force while it is operating (high-temperature washing/
drying/spinning).
• Water owing out of the washer may result in burns or cause the oor to be slippery.
This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washer while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not operate the appliance with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or re.
Do not let children or the inrm use this washer without proper supervision. Do not let
children climb in or onto the appliance.
• This may result in electric shock, burns, or injury.
Do not insert your hand or a metal object under the washer while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and
pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re, and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• If the appliance needs to be repaired or reinstalled, contact your nearest Samsung
service center.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
If the water supply hose comes loose from the faucet and oods the appliance, unplug the
power plug.
• Failure to do so may result in electric shock or re.
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Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters the appliance, unplug the power plug and contact your
nearest Samsung service center.
• This may result in electric shock or re.
Do not let children (or pets) play in or on your washer. The washer door does not open
easily from the inside and children may be seriously injured if trapped inside.
Usage cautions
CAUTION
If the washer is contaminated by a foreign substance such as detergent, dirt, food waste,
etc., unplug the power plug and clean the washer using a damp, soft cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The front glass (or lid) may be broken by a strong impact. Take care when using the
washer.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the faucet
slowly.
Open the faucet slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washer is used when it is ooded because of a draining problem, it may result in
electric shock or re.
Insert the laundry into the washer completely so that the laundry does not get caught in
the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washer, or result in a water leak.
Turn the water supply off when the washer is not being used.
• Ensure that the water supply hose connectors are properly tightened.
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Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the faucet and check if the water supply hose connectors are rmly tightened and
that there are no water leaks before using the product.
• If the connectors on the water supply hoses are loose, it may result in a water leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as product misuse. If the product is used
for business purposes, the product will not be covered by the standard warranty provided
by Samsung and no responsibility can be attributed to Samsung for malfunctions or
damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re, or problems
with the product.
Do not place objects that generate electromagnetic elds near the washer.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
For waterproof fabrics, only use the WATERPROOF cycle. Do not use other cycles for
waterproof fabrics (WATERPROOF cycle-featured models only).
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washer mark is on the care label. This may
result in injury or damage to the washer, walls, oor, or clothing due to abnormal
vibrations.
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• Do not wash throw rugs or doormats with rubber backing in the washer. The rubber
backing may come off and stick to inside the drum, and this may result in a malfunction
such as a drainage error.
Do not operate the washer when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• Do not use the liquid detergent container (on applicable models only) for powdered
detergent. Remove the container and put powdered detergent directly into the Main
wash compartment.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washer.
• This may result in damage to the washer, or injury and death in the case of pets due to
abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins or hair pins in the drum for long periods of
time. Do not leave bleach in the drum for long periods of time.
• Doing either may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent in the washer and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
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Do not use water from water cooling/heating devices.
• This may result in problems with the washer.
Do not use natural hand-washing soap in the washer.
• If it hardens and accumulates inside the washer. It may result in problems with the
product, discoloration, rust, or bad odors.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
• Place smaller items, such as lace socks and lingerie in the washing net.
Do not use hardened detergent.
• If it accumulates inside the washer, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the washer.
Do not wash clothing with large buckles, buttons, or other heavy metal objects in the
washer.
Sort the laundry by color on the basis of its colorfastness and select the recommended
cycle, water temperature, and additional functions.
• Failure to do this may result in discoloration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.
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Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner, or alcohol to clean the appliance.
• This may result in discoloration, deformation, damage, electric shock, or re.
Before cleaning the washer or performing maintenance, unplug it from the wall socket.
• Failure to do so may result in electric shock or re.
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Regulatory notice
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Regulatory notice
FCC Notice
CAUTION
Any changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of FCC Rules. Operation is Subject to following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received including interference that cause
undesired operation.
For products sold in the US and Canadian markets, only channels 1–11 are available. You
cannot select any other channels.
FCC STATEMENT:
This equipment has been tested and found to comply within the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorienting or relocating the receiving antenna
• Increasing the separation between the equipment and receiver
• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.
• Consulting the dealer or an experienced radio/TV technician for help.
FCC RADIATION EXPOSURE STATEMENT:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated so there is at least 8 inches
(20 cm) between the radiator and your body. This device and its antenna(s) must not be
colocated or operated in conjunction with any other antenna or transmitter.
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Regulatory notice
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IC Notice
The term “IC” before the radio certication number only signies that Industry Canada
technical specications were met. Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
For products sold in the US and Canadian markets, only channels 1–11 are available. You
cannot select any other channels.
IC RADIATION EXPOSURE STATEMENT:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated so there is at
least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s)
must not be colocated or operated in conjunction with any other antenna or transmitter.
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Open Source License Notice
The software included in this product contains open source software. You may obtain the
complete corresponding source code for a period of three years after the last shipment of
this product by sending an email to mailto:[email protected].
It is also possible to obtain the complete corresponding source code in a physical medium
such as a CD-ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SimpleConnectTP/seq/0
leads to the download page of the source code made available and open source license
information as related to this product. This offer is valid to anyone in receipt of this
information.
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Installation
Follow these instructions carefully to ensure proper installation of the washer and to
prevent accidents when doing laundry.
WARNING
Control board, heat sink, motor, inlet valve, and pump are intentionally not grounded and
may present a risk of electric shock only during servicing.
Unpacking your washer
Unpack your washer and inspect it for shipping damage. Make sure you have received all
the items shown below. If your washer was damaged during shipping, or you do not have
all of the items, contact 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or
strain, wear protective gloves whenever lifting or carrying the unit.
WARNING
Packing materials can be dangerous to children; Keep all packing material (plastic bags,
polystyrene, etc.) well out of children’s reach.
CAUTION
When unpacking the washer, a 2 person
collaboration is needed. To remove the
cushion bottom of the packing materials,
do not tip the washer over on its front.
When you lay the washer down to remove
the carton base, protect the sides of the
washer and lay it down carefully. Never
lay your washer on its back or front.
CAUTION
Do not yank out or remove the sealing
of the inner door. This may cause a leak
during the washing process.
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What’s included
Make sure all the parts are included in the product package. If you have a question about
the washer or the parts, contact a local Samsung customer center or your retailer.
12
10
08
09
11
13
14
15
01
03
04
02
05
06
07
01 Lower detergent
compartment
02 Tub 03 Front door
04 Drum 05 Filter cover 06 Pump lter
07 Emergency drain tube 08 Top door 09 Protective cover (inner)
10 Lint lter 11 Upper detergent
compartment
12 Main panel
13 Power plug 14 Pipe connector
(Upper drain hose &
lower drain hose)
15 Levelling legs
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Accessories (supplied)
Bolt caps Hose guide (x2) Tie straps Aqua Pebble
* Rubber cups
* When not using the pedestal, use the rubber cups for soft oors or surfaces.
Accessories (not supplied)
You must purchase these items at a local service center.
Water hoses (sold
separately)
Anti-slip pads (sold
separately)
Pedestal (ex system only)
NOTE
• The number (7 to 9) of bolt caps provided depends on the model.
• The appearance of the washer and provided accessories may differ by model.
• To purchase an accessory or lost part, contact a local Samsung service center or your
retailer.
• "WE272N*" is a pedestal dedicated to the ex system.
CAUTION
• Do not reuse old water hoses, which may leak or burst, causing ooding and/or
property damage.
• Make sure rubber washers are inserted in each coupling of both water hoses.
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Tools required for installation (not supplied)
Measuring tape Philips screwdriver Level Adjustable pliers
Installation requirements
Electrical supply and grounding
• AC 120 V / 60 Hz fuse or circuit breaker
is required.
• Use an individual branch circuit.
Connect only the washer to the circuit.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washer.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
• To ensure proper grounding, the washer
comes with a power cord featuring a
three-prong grounding plug for use in a
properly installed and grounded outlet.
Check with a qualied electrician or
service person if you are not sure about
the grounding.
• Do not modify the provided plug. If it
does not t the outlet, call a qualied
electrician to install a proper outlet.
• To prevent unnecessary risk of re,
electrical shock, or personal injury, all
wiring and grounding must be done in
accordance with local codes, or in the
absence of local codes, in accordance
with the National Electrical Code, ANSI/
NFPA No. 70-Latest Revision (for the
U.S.) or the Canadian Electrical Code CSA
C22.1 – Latest Revisions and local codes
and ordinances. It is your responsibility
to provide adequate electrical service
for your washer.
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Water supply
Water pressure less than 20 psi (137 kPa)
may cause the water valve not to close
completely. Or, it may take longer to ll
the drum, causing the washer to turn
off. Taps must be within 4 feet (122 cm)
from the rear of the washer so that the
provided inlet hoses reach the washer. To
reduce the risk of leaks:
• Make sure taps are easily accessible.
• Turn off the taps when the washer is
not in use.
• Check for any leaks at the water inlet
hose ttings on a regular basis.
CAUTION
Before using the washer for the rst time,
check all connections at the water valve
and taps for any leaks.
Drain
Samsung recommends a standpipe 18 in
(46 cm) high. The drain hose must be
connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
Flooring
For best performance, the washer must
be installed on a solid oor. Wood oors
may need to be reinforced to minimize
vibration and/or unbalanced loads.
Carpeting and soft tile surfaces do not
provide good resistance to vibrations and
may cause the washer to move slightly
during the spin cycle.
CAUTION
Do NOT install the washer on a platform or
a poorly supported structure.
Water temperature
Do not install the washer in areas where
water may freeze as the washer always
retains some water in its water valves,
pumps, and/or hoses. Frozen water left in
the connection parts may cause damage to
belts, the pump, and other components of
the washer.
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Alcove or closet installation
Minimum clearance for stable operation:
Sides 1 in. (25 mm) Rear 6 in. (152 mm)
Top 21 in. (533 mm) Front 2 in. (51 mm)
If both the washer and a dryer are installed in the same location, the front of the alcove or
closet must have at least a 72 in² (465 cm²) unobstructed air opening. Your washer alone
does not require a specic air opening.
Installation on a pedestal
A
B
D
E
F
C
A 54.6 in. (1386 mm) D 27 in. (686 mm)
B 34 in. (864 mm) E 46.9 in. (1192 mm)
C 6 in. (152 mm) F 52.2 in. (1326 mm)
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Installation
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English24
Side by side installation
A
E
A
A
C
B B
F
D
A 1 in. (25 mm) D 34 in. (864 mm)
B 27 in. (686 mm) E 2 in. (51 mm)
C 35 in. (890 mm) F 6 in. (152 mm)
*This clearance is not applicable to standalone washers.
A
A 61 in. (1550 mm)
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Installation
English 25
Step-by-step installation
STEP 1 Select a location
Location requirements:
• A solid, level surface without carpeting or ooring that may obstruct ventilation
• No direct sunlight
• Adequate room for ventilation and wiring
• Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C)
• Away from heat sources
STEP 2 Remove the shipping bolts
WARNING
• Packaging materials can be dangerous to children. Dispose all packaging material
(plastic bags, polystyrene, etc.) out of children’s reach.
• To ensure proper installation, all 7 shipping bolts must be removed.
Unpack the product package and remove
all shipping bolts (x7).
1. Loosen all shipping bolts on the rear of
the machine using the wrench.
NOTE
An adjustable wrench or 10 mm open-
end wrench is required for removing
the shipping bolts.
2. Fill the holes with the supplied plastic
bolt caps. Keep the shipping bolts for
future use.
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Installation
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English26
STEP 3 Adjust the levelling legs
1. Gently slide the washer into position.
Excessive force may damage the
levelling legs.
2. Level the washer by manually adjusting
the levelling legs.
3. When levelling is complete, tighten the
nuts using the wrench.
NOTE
An adjustable wrench or 17 mm open-
end wrench is required to loosen or
tighten the leveling legs.
STEP 4 Put the rubber cups on the legs (Only for sort oor or surface)
To protect a soft oor or surface, use the
provided rubber cups. You don’t need to
use the rubber cups on a hard oor or on a
pedestal.
1. Let two or more persons hold both
sides of the washer.
2. While slanting the washer to one side,
put the rubber cups under each leg of
the washer one by one.
CAUTION
Make sure you have two or more persons
insert the rubber cups. Otherwise, the
washer may fall, causing physical or
property damage.
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Installation
English 27
STEP 5 Connect the water hoses
B
A
CAUTION
• Make sure you use a new water hose
and that there are rubber gaskets (B)
inside the couplings (A) at either end of
each water hose. A water hose without
the gasket may leak.
• If there is a water leak, stop using the
washer and contact a local Samsung
service center. A water leak may cause
electric shock.
• Do not stretch the water hose by force.
If the hose is too short, replace the hose
with a longer, high-pressure hose.
• To prevent leaks, make sure both water
hoses are not bent or kinked. A water
leak may cause electric shock.
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English28
To connect the water hoses to the taps:
1. Connect one end of each water hose to
the Hot or Cold tap.
2. Turn the ttings by hand until they
are tight, and then tighten them an
additional two-thirds of a turn with
a pliers. To prevent damage, do not
overtighten the ttings.
3. When done, pull the water hoses up
and down to check if they are properly
connected.
4. Put the other ends of the hoses into
a bucket and open the taps for 10-15
seconds to remove impurities. When
done, close the taps.
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Installation
English 29
5. Connect the other ends of the water
hoses to the corresponding inlets on the
rear of the machine as specied. Make
sure the hot water hose is connected to
the hot inlet, and the cold water hose to
the cold inlet.
6. Repeat step 2 above on the other
ttings. Make sure both water hoses
are connected properly. See the ‘4C’
information code for troubleshooting.
7. Open both taps, and then check if there
is a leak.
CAUTION
To prevent water hoses from being bent or
kinked, make sure there is at least a 6-inch
(150 mm) space between the washer and
the rear wall.
NOTE
If you do not want to use hot water, insert
the inlet cap into the hot water inlet. You
must purchase the inlet cap.
If the hot water inlet is closed with
the inlet cap, you must select Cold for
the water temperature. All other water
indicators turn off.
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STEP 6 Position the drain system
A
B
C
NOTE
A : Upper drain hose
B : Lower drain hose
C : Pipe connector
In a wall standpipe drain system
The drain hose must be placed into a wall
standpipe drain system.
After inserting 2 drain hoses into the pipe
connector, use tie straps to bind the drain
hoses, and then insert the pipe connector
into the wall standpipe.
When complete, use the tie straps to bind
the drain hose to the water hose.
WARNING
Make sure to use the pipe connector
before inserting the drain hoses. Without
the pipe connector, the drain hose will
not be positioned securely inside the wall
standpipe, causing a water leak.
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Installation
English 31
The pipe connector can be positioned in the following ways:
A
B
Over the edge of a wash basin
The pipe connector (B) must be placed at
a height of between 24 in. (60 cm) and
35 in. (90 cm) from the oor. To keep
the spout of the drain hose bent, use the
supplied plastic hose guide (A). Secure the
guide to the wall using a hook to ensure
stable drainage.
NOTE
B : Pipe Connector
A
F
D
G
E
B C
ln a standpipe or laundry tub
The laundry tub (B) or standpipe (C) must
be no shorter than 18 in. (46 cm) and no
higher or longer than 96 inches (245 cm).
Make sure the pipe connector and the
standpipe are not airtight. The height of
the standpipe (E) must be 43 in. (1100
mm) or higher from the oor.
NOTE
A: Hose guide / D: Tie straps / F : Pipe
Connector / G: 85 mm
CAUTION
• Do not extend the (Y-shaped) pipe
connector using an extension hose.
• Make sure you face the tip of the pipe
connector downwards to the drain hole.
Positioning the connector tip elsewhere
can cause the drained water to ow
backward.
A
E
F
D
B
C
Dimensions of the pipe connector
A 172 mm D 67 mm
B 112.5 mm E 44 mm (Ø 35)
C 85 mm F 60 mm
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To position without the pipe connector
If you do not use the pipe connector, each drain hose can be positioned in the following
ways:
AA
Over the edge of a wash basin
The drain hose must be placed at a height
of between 24 in. (60 cm) and 35 in.
(90 cm) from the oor. To keep the spout
of the drain hose bent, use the supplied
plastic hose guide (A). Secure the guide
to the wall using a hook to ensure stable
drainage.
A
D
B C
E
ln a standpipe or laundry tub
The laundry tub (B) or standpipe (C)
must be no shorter than 18 in. (46 cm)
and no higher or longer than 96 inches
(245 cm). Make sure the drain hose and
the standpipe are not airtight. The height
of the standpipe (E) must be 43 in. (1100
mm) or higher from the oor.
NOTE
A: Hose guide / D: Tie straps
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*
A
CAUTION
• Connect the hose guide (A) within 3–5
in. (7.6–12.7 cm)* from the end of the
drain hose. If the drain hose is extended
beyond the end of the hose guide, mold
or microorganisms could spread inside
the washer.
• The drain hose can be installed up to
96 in. (245 cm) high, but the draining
capability can be reduced at the
maximum height. Water remaining in
the drain system may cause an odor.
• If the drain hose is installed less than
18 in. (46 cm) high, water can be
drained during the process due to a
siphon phenomenon. If this happens, a
‘4C’ information code appears on the
display.
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English34
NOTE
To position using the pipe connector
You washer comes with a pipe connector
that is designed to join the upper drain
hose and the lower drain hose. You can
choose to use the connector to combine
two drain hoses into a single outlet.
1. Insert the clamp ring on the end of the
drain hose, one for each drain hose.
A
2. Insert the pipe connector into the drain
hoses. Make sure the longer side (A) ts
into the drain hose running from the
lower washer.
3. Fix the position of the clamp rings near
the end of each hose.
• To remove the pipe connector, follow
these steps above in the reverse order.
STEP 7 Power on
Plug the power cord into an AC 120 V / 60 Hz approved electrical outlet protected by a
fuse or circuit breaker. Then, press POWER to turn on the washer.
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English 35
Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight
detection by the washer. Make sure the
tub or drum is empty before running
Calibration.
To calibrate the upper washer
1. Press POWER on the control panel of
the upper washer to turn the washer
on.
2. Press and hold NORMAL and Temp.
simultaneously for 3 seconds.
3. Press START/PAUSE to start Calibration.
- The door is locked during the
operation.
- The tub keeps rotating clockwise
and counter clockwise for several
minutes.
4. When complete, the upper washer turns
off automatically.
To calibrate the lower washer
1. Press POWER on the control panel of
the lower washer to turn the washer on.
2. Press and hold Temp. and Delay End
on the lower washer control panel
simultaneously for 3 seconds.
3. Press START/PAUSE on the lower
washer control panel to start
Calibration.
4. When complete, the lower washer turns
off automatically.
NOTE
Instead of rotating the tub, the lower
washer rotates the drum.
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these
criteria:
• Care Label: Sort the laundry into
cottons, mixed bres, synthetics, silks,
wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items
together in the drum or tub improves
the washing performance.
• Sensitivity: Wash delicate items
separately. For pure, new woollen
items, curtains, and silk items, check the
labels for washing instructions.
NOTE
Make sure to check the care label on all
clothing, and sort clothing accordingly
before starting the wash.
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English36
STEP 2 Empty pockets
Empty all the pockets of your laundry
items
• Metal objects such as coins, pins, and
buckles on clothing may damage other
laundry items as well as the drum or
tub.
Turn clothing with buttons and
embroideries inside out
• If pants or jacket zippers are open
while washing, the drum or tub may be
damaged. Zippers should be closed and
xed with a string.
• Clothing with long strings may become
entangled with other clothes. Make sure
to tie the strings before starting the
wash.
STEP 3 Use a laundry net
• Brassieres (water washable) must be
placed in a laundry net. Metal parts of
the brassieres may break through and
tear other laundry items.
• Small, light clothing such as socks,
gloves, stockings, and handkerchiefs
may become caught around the door.
Place them inside a ne laundry net.
• Do not wash the laundry net by itself
without other laundry. This may cause
abnormal vibrations that could move
the washer and result in injury.
STEP 4 Determine the load capacity
Lower washer
Do not overload the washer. Overloading
may cause the washer to wash improperly.
NOTE
When washing bedding or bedding
covers, the wash time may be lengthened
or the spin efciency may be reduced.
For bedding or bedding covers, the
recommended maximum spin level is “Low
or Medium Spin”, and the load capacity is
3.0 kg or less.
CAUTION
If the laundry is unbalanced and the “Ub”
information code is displayed, redistribute
the load. Unbalanced laundry may reduce
the spinning performance.
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Upper washer
Laundry guidelines
Use the upper washer for small loads
under 3.3 lbs (1.5 kg).
Load Shorts
Blue
Jeans
Cotton
pants
Shirts
Short-
sleeved
T-shirts
3.3 lb ↓
(1.5 kg ↓)
4 1 3 4 9
Load
T-shirts
Sports
wear
(upper)
Sports
wear
(pants)
Shower
towel
Towel
(small)
3.3 lb ↓
(1.5 kg ↓)
4 3 3 2 10
NOTE
• Use the recommended load for optimal
washing performance. Overloads may
reduce the performance.
• Use the lower washer for stubborn or
heavily soiled loads or loads larger than
recommended.
STEP 5 Add the correct detergent
type
The type of detergent depends on the
type of fabric (cotton, synthetic, delicate
items, wool), color, wash temperature, and
degree of soiling. Always use “low suds”
HE laundry detergent which is designed
for automatic washers.
NOTE
• Follow the detergent manufacturer’s
recommendations based on the weight
of the laundry, the degree of soiling,
and the hardness of the water in your
local area. If you are not sure about
the water hardness, contact your local
water authority.
• Do not use detergent that has hardened
or solidied. This detergent may remain
after the rinse cycle, blocking the drain
outlet.
Use HE detergent only
Your washer is designed to use high
efciency (HE) detergents.
• For the best cleaning results, use a high
efciency detergent such as Tide HE,
Wisk HE, Cheer HE or Gain HE*. High
efciency detergents contain suds
suppressors that reduce or eliminate
suds. When fewer suds are produced,
the load tumbles more efciently and
cleaning is maximized. (* Brand names
are trademarks of their respective
manufacturers.)
WARNING
Regular detergent is not recommended.
Use HE detergents only.
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English38
Guide to cleaning agents
Upper washer
A B
The upper washer provides two cleaning
agent compartments: the left-side
compartment for bleach, and the right
side for fabric softener. You can apply
detergent manually into the tub using the
provided Aqua Pebble.
• Bleach compartment (A): Add non-
chlorine bleach as instructed by the
manufacturer.
• Softener compartment (B): Add a
recommended amount of fabric softener
as instructed by the manufacturer.
To apply cleaning agents to the upper washer
1. Open the top door, and then the
protective cover. Remove the Aqua
Pebble from the fabric softener
container.
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English 39
2. Put a recommended amount of liquid or
powdered detergent into the provided
Aqua Pebble. The Aqua Pebble has a
guide line (marked ‘20 ml’) near its top,
which is the max line. Do not exceed
the max line.
CAUTION
• Any detergent to be added to the upper
washer must be put in the provided
Aqua Pebble.
• Use HE detergent only.
• If you are adding powdered detergent,
use the provided detergent cup,
and add only one cup of detergent.
Excessive amounts of detergent may
cause detergent residue.
• Make sure the powdered detergent you
add is a nely ground variety.
• Do not use the Aqua Pebble for bleach
and/or fabric softener.
3. Insert the Aqua Pebble around the
center of the tub, and then put the
laundry over the Aqua Pebble.
CAUTION
Make sure the Aqua Pebble is input rst so
it is placed under the laundry. Otherwise,
detergent may not dissolve fully, causing
residue after the wash is complete.
A
4. Add a recommended amount of fabric
softener to the softener compartment.
Do not exceed the max line (A).
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Before you start
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English40
5. Add a recommended amount of
non-chlorine bleach to the bleach
compartment. Use caution not to
overll the compartment.
6. Close the protective cover, and then the
top door.
NOTE
When the cycle is complete, take out the
Aqua Pebble, turn it over, and put it on the
softener compartment for later use (see
the gure). The Aqua Pebble is designed to
t in the softener compartment after it has
been turned over.
CAUTION
• Do not use chlorine bleach, which may damage the laundry.
• Use caution when inserting the Aqua Pebble as it is supposed to be balanced on top of
the laundry at the beginning of the wash. Tipping the Aqua Pebble before the start of
a wash may cause detergent residue to remain on the laundry at the end of the wash,
causing discoloration of the laundry and/or reduced washing performance.
• Before each wash, make sure to clean the Aqua Pebble before adding fresh detergent.
• Do not insert the Aqua Pebble into a folded item or between different laundry items.
• Do not use liquid or powdered chlorine bleach.
• Do not put or store cleaning agents such as detergent, bleach, and fabric softener on
top of your washer. Wipe up any spills immediately to prevent damage to the washer,
especially the nish and the control panels.
NOTE
• It is normal for a small amount of water to remain in the detergent compartments at
the end of a cycle.
• When adding color-safe bleach, we recommend you also use liquid detergent.
• When the wash is complete, remove the Aqua Pebble from the tub and cleaning it so
that it is readily available for later use.
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English 41
Lower washer
A B C
The lower washer provides three cleaning
agent compartments: the left-most
compartment for the main wash, the right-
rst one for bleach, and the far right for
fabric softener.
• Main wash compartment (A): Add a
recommended amount of liquid (or
powdered) detergent to the main wash
compartment.
• Bleach compartment (B): Add
chlorine bleach as instructed by the
manufacturer.
• Softener compartment (C): Add a
recommended amount of fabric
softener to the softener compartment.
CAUTION
• Do not use ball or net types of detergent.
• Tablet or capsule types of detergent must be input directly to the drum without using
the detergent compartment.
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being added.
To apply cleaning agents to the lower washer
1. Open the top-front cover.
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Before you start
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English42
A
2. Add a recommended amount of liquid
or powdered detergent to the detergent
compartment. Do not exceed the max
line (A).
NOTE
To apply powdered detergent, rst remove
the liquid detergent container.
3. Add a recommended amount of fabric
softener to the softener compartment.
Do not exceed the max line.
4. If you want to add bleach, add a
recommended amount of chlorine
bleach to the bleach compartment. Do
not exceed the max line.
5. Close the top-front cover.
NOTE
• If you use a high efciency (HE) detergent, apply
2
/3 of the recommended amount to
the main wash compartment.
• Oxygen boosters can increase washing performance. Make sure to add the oxygen
booster after putting the laundry into the drum.
• To use both powdered detergent and powdered oxygen booster, it is more effective to
put them together into the drum before loading the laundry.
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Operations
English 43
Operations
Your dual loading washer features the upper and the lower washers for your convenience.
The upper washer is an automatic tub loader that is designed to wash relatively small
loads while the lower washer is a drum loader that takes care of normal or relatively
heavy loads. The main panel is divided into 2 independent control panels.
WARNING
To reduce the risk of re, electric shock, or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this washer.
Upper washer
Control panel
01
03
04
05 06 07 08
02
01 Cycle bar Press to select a cycle.
02 POWER Press to turn the upper washer on or off.
03 START/PAUSE Press to start operation or press to stop operation temporarily.
04 Status bar
The status bar shows current cycle information and estimated time
remaining, or an information code if the upper washer needs to be
checked.
05 Temp.
Press to toggle between two different water temperature options.
• Warm: Colorfast items.
• Cold: Brightly colored, very lightly soiled items.
06 Extra Rinse
Use to add an additional rinse at the end of the cycle to remove
laundry additives more thoroughly.
07 Self Clean
Use to clean dirt and bacteria from the tub. Regular use (after
every 20 washes) is recommended. No detergent or bleach is
needed. Make sure the tub is empty.
08 Smart Control
After connecting the upper washer to your home network using
the Samsung Smart Home app, you can control the washer
remotely. When started, the Smart Control indicator blinks and
the top door locks. The washer enters waiting mode and waits for
remote commands. For more information, visit the Samsung Smart
Home page.
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Operations
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English44
Cycle overview
Cycle Description
NORMAL
• For lightly soiled cotton, t-shirts, towels, and mixed loads.
• Use to wash lightly soiled normal items, except delicate fabrics
such as silk or handwash-only fabrics.
DELICATES
• For sheer fabrics, bras, lingerie, silks, and other handwash-only
fabrics. For best results, use liquid detergent.
ACTIVE WEAR
• For exercise wear such as training pants, shirts/tops, and
other performance clothing. This cycle provides effective soil
removal with controlled tub rotation for special fabric care.
RINSE+SPIN
• For loads that need rinsing only or for loads you want to add
rinse-aided fabric softener to.
NOTE
Spin Only: This cycle runs a spin cycle only. Press and hold
RINSE+SPIN for 3 seconds.
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Lower washer
Control panel
01
03
04
05 06 07
08
09
10
11
12
13
02
01 Cycle buttons
Press the button repeatedly to select a desired cycle listed
above each button. For more information, see the Cycle
overview section on page 48.
• CYCLE 1: NORMAL, HEAVY DUTY, SANITIZE
• CYCLE 2: DELICATES, WHITES, BEDDING
• CYCLE 3: QUICK WASH, PERM PRESS, RINSE+SPIN
02 POWER Press to turn the lower washer on or off.
03 START/PAUSE Press to start operation or press to stop operation temporarily.
04 Status bar
The status bar shows current cycle information and estimated time
remaining or an information code if the lower washer needs to be
checked.
05 Temp.
• Extra Hot: Heavily soiled, colorfast items. Only available with
NORMAL, HEAVY DUTY, SANITIZE and Self Clean+.
• Hot: Whites and heavily soiled, colorfast items.
• Warm: Colorfast items.
• Cool: Brightly colored, very lightly soiled items.
• Cold: Uses only cold water without driving the heater. No warm
water is supplied.
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06 Spin
• High: Underwear, t-shirts, jeans, and sturdy cottons.
• Medium: Jeans, wrinkle-free or wash-and-wear items and
synthetics.
• Low: Delicate items that require a lower spinning speed.
• No Spin: The drum does not spin after the nal drain process.
• Rinse Hold (No lamp turns on): The nal rinse process is
suspended so that the laundry remains in the water. To unload
the laundry, run a drain or spin process.
NOTE
* Spin Only: This cycle runs a spin cycle only. Press and hold Spin
for 3 seconds. With the cycle time on the display, press Spin
repeatedly until a desired spinning speed is selected. Then, press
START/PAUSE to start the cycle.
07 Soil
Press the button to select the soil level/washing time.
• Heavy: For heavily soiled loads.
• Normal: For moderately soiled loads. This setting is best for
most loads.
• Light: For lightly soiled loads.
08 Pre Soak
This adds 30 minutes of soaking time at the start of the wash
cycle for better stain removal.
09 Steam
With the Steam option selected, the washer senses the weight of
the load and controls the steam effect according to the load size.
This improves washing performance. Cycles available with the
Steam option are: NORMAL, HEAVY DUTY, BEDDING, WHITES, and
SANITIZE.
1. Select a cycle. For applicable cycles, see above.
2. Press Steam.
3. Add detergent and fabric softener as instructed.
4. Press START/PAUSE to start the cycle.
NOTE
Steam may not be visible or present during the cycle, which is
normal.
10 Extra Rinse
Adds an additional rinse at the end of the cycle to remove laundry
additives more thoroughly.
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11 Delay End
You can set the washer to nish your wash automatically at a
later time by choosing a delay of between 1 to 24 hours (in 1 hour
increments). The hour displayed indicates the time the wash will
nish.
1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press START/PAUSE. The lamp indicator next to the Delay End
button turns on with the clock running.
4. To cancel Delay End, restart the washer by pressing POWER.
Real-life case
You want to nish a two-hour cycle 3 hours from now. To do this,
you add the Delay End option to the current cycle with a 3-hour
setting, and then press START/PAUSE at 2:00 p.m. The washer
starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below
is the time line for this example.
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
12 Self Clean+
Cleans the drum by removing dirt and mold from the drum.
• Perform once every 40 washes with no detergent or bleach
added.
• Make sure the drum is empty.
• Do not add any drum cleaning agents.
13 Smart Control
After connecting the lower washer to your home network using
the Samsung Smart Home app, you can control the washer
remotely. When started, the Smart Control indicator blinks and the
front door locks. The washer enters waiting mode and waits for
remote commands. For more information, visit the Samsung Smart
Home page.
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Operations
Operations
English48
Cycle overview
Standard cycles
Button Cycle Description
CYCLE 2 DELICATES
• For sheer fabrics, bras, lingerie, silks, and other handwash-
only fabrics. For best performance, use liquid detergent.
CYCLE 3 QUICK WASH
• For lightly soiled items that you want to nish washing
quickly.
CYCLE 3 PERM PRESS
• For wash-and-wear, synthetic fabrics, and lightly to
normally soiled items.
CYCLE 3 RINSE+SPIN
• For loads that need rinsing only or for loads you want to
add rinse-aided fabric softener to.
Steam cycles
Button Cycle Description
CYCLE 1 NORMAL
• For cottons, bed linens, table linens, underwear, towels,
or shirts. The washing time and the rinse count are
automatically adjusted according to the load.
CYCLE 1 HEAVY DUTY • For sturdy, colorfast fabrics and heavily soiled items.
CYCLE 1 SANITIZE
• For heavily soiled, colorfast items. This cycle heats the
water to 150 °F to eliminate bacteria.
CYCLE 2 WHITES • For white items with or without bleach.
CYCLE 2 BEDDING
• For bulky items such as comforters, blankets, and sheets.
• For best results, wash only a single type of bedding.
• For bulky items, use liquid detergent and do not roll the
items when you place them in the drum because they
might get stuck.
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Operations
English 49
Simple steps to start
03
01 06
06
04 05
01
03
04
05
1. Press POWER on the control panel of a desired washer (upper/lower) to turn the
washer on.
2. Put laundry into the washer.
3. Select a cycle.
4. Change the cycle settings (temperature and/or soil level) as appropriate to the laundry.
5. Select cycle options as needed.
6. Press START/PAUSE.
To change the cycle during operation
1. Press START/PAUSE to stop operations temporarily.
2. Select a different cycle.
3. Press START/PAUSE again to start the new cycle.
WARNING
• Do not put anything on top of your washer while it is running.
• While the lower washer is operating, the protective cover may have wet steam due to
the temperature difference between the upper and lower parts of the washer.
CAUTION
When using the upper washer, you may
not see all the remaining after a cycle is
nished, especially those in the front area
of the tub.
When the cycle is complete, turn the tub
manually to check if there are any clothes
remaining in the tub.
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Operations
Operations
English50
This product is a smart washer that supports the Samsung
Smart Home service.
The amount of time the EZ setup function (for connecting the
washer to your network) can take to complete the network
connection varies, depending on your network conditions.
For more information, visit www.samsung.com.
Samsung Smart Home
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung
Smart Home”. Download and install the Samsung Smart Home app provided by Samsung
Electronics to your smart device.
NOTE
• The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or
higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
• On other devices, some functions may operate differently.
• For improved performance, the Samsung Smart Home app is subject to change without
notice.
Registering a Samsung account
To use the Samsung Smart Home app, you must rst sign in to your Samsung account. If
you don’t have a Samsung account, select Register in the app, and then follow the on-
screen instructions to create an account.
NOTE
• If you have a registered Samsung account, log into your Samsung account. If you have
a Samsung smartphone, you can go to the Settings menu on your smartphone, select
Accounts, and then sign in to your Samsung account. This will allow you to log in
without additional authentication.
• For third-party smart phones, the app account must be the same as the EZ Setup
account.
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Operations
English 51
Getting started
Using Samsung Smart Home, you can control your washer from your smart device
remotely. For improved performance, the content and design of the app is subject to
change without notice.
1. Launch the Samsung Smart Home App on your smartphone.
2. If ‘Washer’ is not listed, tap Add Device > Select other device > Washer on the app
screen.
3. Press and hold Smart Control on your washer’s control panel for more than 5 seconds
until the ‘AP’ message appears on the display.
4. When the device registration is complete, turn on the Smart Control function on your
washer and control your washer remotely.
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Operations
Operations
English52
Special features
Child Lock
To prevent children or infants from accidently starting or setting the washer, Child
Lock locks all buttons except for the POWER button. Note that each washer operates
independently and has its own Child Lock function. If you want to activate Child Lock for
the upper or lower washer, you must press the appropriate buttons on the upper or lower
washer's control panel.
To activate Child Lock
• Press and hold Temp. and Spin (or Temp. and Extra Rinse for the upper washer)
simultaneously for 3 seconds. The door locks and the Child Lock indicator turns on.
Then, press START/PAUSE to activate.
To deactivate Child Lock temporarily
• You can deactivate Child Lock temporarily for 1 minute. To do this, press and hold
Temp. and Spin (or Temp. and Extra Rinse for the upper washer) simultaneously for 3
seconds. The door is unlocked for 1 minute and the Child Lock indicator blinks.
NOTE
• If you open the door 1 minute or more after deactivating Child Lock, an alarm sounds
for up to 2 minutes.
• If you close the door within 2 minutes, the door locks and Child Lock is reactivated. If
you do not close the door or the door is not properly closed, the alarm keeps sounding
for 2 minutes.
• To add laundry after activating Child Lock, rst deactivate Child Lock or restart the
washer.
To cancel Child Lock
• Press and hold Temp. and Spin (or Temp. and Extra Rinse for the upper washer) for
3 seconds to deactivate, and then press and hold the buttons again for 3 seconds to
release Child Lock. The door unlocks and the Child Lock indicator turns off.
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Operations
English 53
Smart Care
The Smart Care function helps you diagnose and troubleshoot your washer if it has an
issue. To enable this function, you must rst download the Samsung Smart Washer app
from the Play Store or the Apple Store, and install it on a mobile device that has a built-
in camera. The Smart Care function has been optimized for: Galaxy and iPhone series
devices. (It is not supported by some models.)
As the washer operates, it runs self-diagnosis in the background. If it senses an issue to
check, it displays an information code on the display which you can scan using the app’s
Smart Care function, which then displays detailed information about the code for your
reference.
1. Press and hold Extra Rinse (or Self Clean and Smart Control for the upper washer) on
the washer for 3 seconds to enter the Smart Care mode.
2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care.
3. Hold the mobile device so that the mobile device and the washer’s status bar face each
other. The app will recognize the information code automatically.
4. When the information code is recognized correctly, the app provides detailed
information about the symptom and recommends further action.
NOTE
• The function name, Smart Care, may differ depending on your language.
• If the washer display is reecting light, the app may fail to recognize the information
code.
• If the app fails to recognize the information code a number of times consecutively,
enter the information code manually into the app screen.
• The information code history stored in the washer will be deleted after you use this
function.
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Operations
Operations
English54
Sound
Mute or unmute the sound (button beeps, indicator beeps and chimes, etc.)
Upper washer
• To mute the alarm sound or beep on the upper washer, press and hold Extra Rinse and
Self Clean for 3 seconds. To unmute, press and hold the buttons for 3 seconds again.
Lower washer
• To mute the alarm sound or beep on the lower washer, press and hold Steam for 3
seconds. To unmute, press and hold the button for 3 seconds again.
Drum Light (lower washer only)
The drum light turns on when the door is opened and turns off after 2 minutes. To
manually turn the drum light on or off, press and hold Soil for 3 seconds.
ATC (Auto Temperature Control)
ATC enables the washer to control water temperatures in each washing cycle using the
washer’s internal thermistor. It is designed to maintain certain washing temperatures for
best results.
• If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold
water. This is normal because the washer is designed to reduce power consumption.
• In these cycles, the Hot temperature is similar to bath-water temperatures and the
Warm temperature to comfortable swimming pool temperatures.
• To wash laundry at a specic temperature, you must choose a different cycle rst.
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Maintenance
English 55
Maintenance
Keep the washer clean to prevent its performance from deteriorating and to preserve its
life cycle.
WARNING
Control board, heat sink, motor, inlet valve and pump are intentionally not grounded and
may present a risk of electric shock only during servicing.
General considerations
Cleaning
Surface of the washer
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washer.
Exterior
1. Turn off the water taps after nishing the day’s washing.
This will shut off the water supply to your washer and prevent the unlikely possibility
of damage from escaping water. Leave the door open to allow the inside of your
washer to dry out.
2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Clean the following as recommended below:
- Control panels – Clean with a soft, damp cloth. Do not use abrasive powders or
cleaning pads. Do not spray cleaners directly on the panels.
- Cabinet – Clean with soap and water.
Interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew,
or bacterial residue that may remain in your washer as a result of washing clothes.
CAUTION
Failure to follow these instructions may result in unpleasant conditions, including odors
and/or permanent stains on your washer or laundry.
NOTE
Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.
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Maintenance
Maintenance
English56
Mesh lter
Clean the mesh lter of the water hose once or twice a year.
1. Turn off the washer, and then unplug
the power cord.
2. Close the taps.
3. Loosen and disconnect the water hose
from the back of the washer. Cover the
hose with a cloth to prevent water from
gushing out.
4. Use pliers to pull out the mesh lter
from the inlet valve.
5. Submerge the mesh lter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh lter completely in a
shaded area.
7. Reinsert the mesh lter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the tap.
NOTE
If the mesh lter is clogged, the “4C” information code appears on the the washer’s
display.
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Maintenance
English 57
Recovery from freezing
The washer may freeze when the temperature in its location drops below 32 °F (0 °C).
1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum (tub) and leave it for about 10 minutes.
5. Reconnect the water hose to the tap.
NOTE
If the washer still doesn’t operate normally, repeat the steps above until it operates
normally.
If the washer will not be used for an extended period of time
Avoid leaving the washer unused for an extended time. If you intend to leave the washer
unused for a long period of time, follow the directions below:
1. Press POWER, and then select RINSE+SPIN.
2. Empty both the drum and the tub, close the door, and then press START/PAUSE.
3. When the cycle is complete, close the tap and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the doors to let air circulate through the drum and the tub.
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Maintenance
Maintenance
English58
Upper washer
Self Clean
Self Clean is a self-cleaning cycle that removes dirt and bacteria that may occur inside the
tub. We recommend running Self Clean every 20 washes.
1. Make sure the tub is empty.
2. Press.
3. Press Self Clean.
4. Press START/PAUSE.
CAUTION
• With Self Clean, you can clean the tub without using detergent or bleach.
• Only use Self Clean when the tub is empty. This may cause damage to the laundry or a
problem with the washer.
Self Clean reminder (
)
• The Self Clean+ reminder ( ) appears on the main display once every 20 washes. We
strongly recommend that you perform the Self Clean+ regularly. Remove the laundry
from the washer, turn the washer on, and clean the tub by running Self Clean.
• If you do not run Self Clean, the Self Clean indicator turns off. However, the indicator
will light again after ve washes. Not running Self Clean at this point will not cause a
problem with the washer. However, we strongly recommend running Self Clean at this
point.
• Although the Self Clean indicator turns on once a month or so, the frequency may
differ depending on the number of times the washer is used.
Fabric softener/bleach compartment
Both the fabric softener compartment and the bleach compartment on the upper washer
are not removable by design to facilitate visual feedback to users. To clean the softener
compartment, follow these instructions. Cleaning the bleach compartment is basically the
same.
1. Open the top door, and then remove
the softener cap.
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Maintenance
English 59
2. Use a soft brush (for example, a
toothbrush) to clean inside the
compartment and remove impurities.
3. Run the RINSE+SPIN cycle to rinse the
compartment. After supplying water
and draining 5 times, the 18-minute
cycle completes with the nal spin
process.
Lint lter
We recommend cleaning the lint lter every 10 washes.
1. Remove the lint lter from the lter
case on the tub of the upper washer.
NOTE
It is recommended to use a coin or a thin
metal object to remove and open the lint
lter.
2. Open the lter, and clean it with
running water and a brush.
3. When cleaning is complete, close the
lter and reinsert it in its original
position. You will hear a clicking sound
when the lter is inserted correctly.
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Maintenance
Maintenance
English60
Lower washer
Self Clean+
Perform this cycle regularly to clean the drum and to remove mold from it.
1. Make sure the drum is empty.
2. Press POWER to turn on the washer.
3. Press Self Clean+.
4. Press START/PAUSE.
CAUTION
• Do not use any cleaning agents. Do not add detergent or bleach. Chemical residue in
the drum degrades the cleaning performance.
• Only use Self Clean+ when the drum is empty. Do not use Self Clean+ if the drum
contains laundry. This may cause damage to the laundry or a problem with the washer.
NOTE
The water temperature for Self Clean+ is set to Extra Hot, which cannot be changed.
Self Clean+ reminder (
)
• The Self Clean+ reminder ( ) appears on the main display once every 40 washes. We
strongly recommend that you perform the Self Clean+ regularly.
• If you do not run Self Clean+ after every 40 washes, the Self Clean+ reminder turns off
after one hour.
• When you rst see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7
th
wash, the reminder no longer appears. However, it appears again
after the second batch of 40 washes.
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Maintenance
English 61
Main wash compartment
The main wash compartment needs to be cleaned periodically to remove buildup of
laundry additives.
1. Open the top-front cover. Grasp the
main wash compartment, and then pull
up to remove.
2. Remove all residue and traces of
accumulated laundry agents from the
compartment. Rinse it with warm water.
3. To clean the recess of the compartment,
use a small, non-metal brush. Remove
all residue from all sides of the recess.
4. Reinsert the compartment into place.
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Maintenance
Maintenance
English62
Fabric softener/bleach compartment
Both the fabric softener compartment and the bleach compartment on the lower washer
are not removable by design to facilitate visual feedback to users. To clean the softener
compartment, follow these instructions. Cleaning the bleach compartment is basically the
same.
1. Open the top-front cover, and then
remove the softener cap.
2. Use a soft brush (for example, a
toothbrush) to clean inside the
compartment and remove impurities.
3. Run the RINSE+SPIN cycle to rinse the
compartment. After supplying water
and draining 5 times, the 19-minute
cycle completes with the nal spin
process.
Door diaphragm
A
1. Open the door and empty the drum.
2. Turn out the diaphragm (sealing or
gasket of the drum (A)), and check if it
is stained. If so, follow the steps below.
3. Combine 3/4 cups of liquid chlorine
bleach and 1 gallon of warm tap water.
4. Wearing rubber gloves, use a soft, clean
cloth dipped in the water and chlorine
solution to clean the diaphragm.
5. Let stand for 5 minutes, and then wipe
up and dry well.
CAUTION
Use bleach carefully and be sure to follow the bleach manufacturer’s use and care
instructions.
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Maintenance
English 63
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off the washer, and then unplug
it from the electrical outlet.
2. Gently press the top area of the lter
cover to open.
A
3. Put an empty, spacious container in
front of the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (A).
B
4. Open the tube cap and let water in the
Emergency drain tube (B) ow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the lter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
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Maintenance
Maintenance
English64
Pump lter
It is advisable to clean the pump lter 5 or 6 times a year to prevent it from clogging. A
clogged pump lter may reduce the bubble effect.
A
1. Turn off the washer, and then unplug
the power cord.
2. Drain the remaining water inside the
drum. See the Emergency drain section
on page 63.
3. Gently press the top area of the lter
cover to open.
4. Turn the pump lter knob (A) to the left,
and drain off the remaining water.
5. Clean the pump lter using a soft brush.
Make sure the drain pump propeller
inside the lter is not clogged.
6. Reinsert the pump lter, and then turn
the lter knob to the right.
7. Close the lter cover.
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Maintenance
English 65
NOTE
• Some pump lters feature a safety
knob that is designed to prevent
children from accidently opening the
lter compartment. To open the safety
knob of the pump lter, push in and
turn it counterclockwise. The spring
mechanism of the safety knob helps
open the lter.
• To close the safety knob of the pump
lter, turn it clockwise. The spring
makes a rattling sound, which is normal.
NOTE
If the pump lter is clogged, the “5C” information code appears on the washer’s display
screen.
CAUTION
• Make sure the lter knob is closed properly after cleaning the lter. Otherwise, this
may cause a leak.
• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
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Troubleshooting
English66
Troubleshooting
Checkpoints
If you encounter an issue to check with the washer, rst check the table below and try the
suggestions.
Symptom Action
Does not turn on.
• Make sure your home electrical system is providing electrical
power that matches the requirements of the washer. See page
21.
• Make sure the power plug of the washer is completely
plugged in.
Does not start.
• Make sure the door is properly closed.
• Make sure the taps are open.
• Make sure to press START/PAUSE to start the washer.
• Make sure Child Lock is not activated.
• Before the washer starts to ll, it will make a series of
clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Check if the upper or lower washer displays an information
code on the respective status bar.
Water supply is
insufcient or no
water is supplied.
• Fully open the tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufcient water pressure.
After a cycle,
detergent remains
in the detergent
drawer.
• Make sure the washer is running with sufcient water
pressure.
• If you are using powdered detergent, do not use more than
recommended.
• If you are using liquid detergent, do not over ll the liquid
detergent compartment.
• Remove the liquid detergent and softener containers, and
then clean the detergent drawer.
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Troubleshooting
English 67
Symptom Action
Excessive vibrations
or makes noise.
• Make sure the washer is installed on a level, solid oor that is
not slippery. If the oor is not level, use the levelling feet to
adjust the height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or tub or lter case.
Does not drain and/
or spin.
• Make sure the drain hose is neither kinked nor obsructed all
the way to the drain system. If there is a drain restriction, call
for service.
• Make sure the debris lter is not clogged.
• Close the door and press START/PAUSE. For your safety, the
washer will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washer is not supplied with sufcient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufcient power, it will operate normally.
Drains with noise.
• At the initial installation, or when the washer has not been
used for an extended period of time, the washer may make
deating noises while draining. This is not a system failure.
The door does not
open.
• Press START/PAUSE to stop the washer.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washer has
stopped or the power has been turned off.
• Make sure all the water in the drum or tub is drained.
• The door may not open if water remains in the drum or tub.
Drain the drum or tub and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washer has drained.
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Troubleshooting
Troubleshooting
English68
Symptom Action
Excessive suds.
• Make sure you use the recommended types of detergent.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent.
• Do not ll the detergent or fabric softener compartments
beyond the marked max ll limit.
The washer stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and then press START/PAUSE to start the
washer. For your safety, the washer will not tumble or spin
unless the door is closed.
• Before the washer starts to ll, it will make a series of
clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait and
the washer may start.
• Make sure the mesh lters of the water supply hoses at the
taps are not clogged. Periodically clean the mesh lter.
• If the washer is not supplied with sufcient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufcient power, it will operate normally.
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Troubleshooting
English 69
Symptom Action
The washer lls
with the wrong
temperature water.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
the water lines.
• Make sure your water heater is set to supply hot water with a
minimum temperature of 120 °F (49 °C) at the tap. Also, check
the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh lters. The mesh
lters may be clogged.
• While the washer lls, the water temperature may change
as the automatic temperature control feature checks the
incoming water temperature. This is normal.
• While the washer lls, you may notice just hot and/or just
cold water going through the dispenser when cold or warm
temperatures are selected. This is a normal function of
the automatic temperature control feature as the washer
determines the water temperature.
The load is wet at the
end of a cycle.
• Use the High or Extra High spin speed.
• Use high efciency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may
become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washer interior after a cycle has nished.
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Troubleshooting
Troubleshooting
English70
Symptom Action
The tub or the water/
drain hose is frozen.
• For frozen hoses, use warm water to disconnect the frozen
hoses. Soak them in warm water.
• For a frozen tub, ll the tub with warm water, and then wait
for about 10 minutes.
• For the hose connector, put a hot towel on the drain hose
connector.
• After thawing the hoses, reconnect them.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the tub halfway with water, and try
spinning again.
• Lift the end of the drain hose to prevent water from draining.
Fill the tub halfway with water, and then run the spin cycle
after releasing the drain hose.
• Make sure the drain hose is installed correctly. See the
installation section of this manual and adjust the position of
the drain hose as instructed.
If an issue continues to occur, contact a local Samsung service center.
WV55M9600A-03768B-00_EN.indd 70 2017-01-18 11:47:29
Troubleshooting
English 71
Samsung Smart Home
Problem Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Washer app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my washer.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Smart Control indicator
on the washer’s display
is off, this indicates that no network connection has been
established. Use the Samsung Smart Home app to connect
and register the washer with your home network access
point (AP).
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my washer.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
washer but does not
run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
WV55M9600A-03768B-00_EN.indd 71 2017-01-18 11:47:29
Troubleshooting
Troubleshooting
English72
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the
table below and try the suggestions.
Code
Action
Upper
washer
Lower
washer
1 1C 1C
Check the water level sensor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
- DC
The door is open.
• Close the door, and then press START/PAUSE to resume
operation.
1 DC -
The top door is open.
• Close the top door, and then press START/PAUSE to resume
operation.
1 DC4 -
The protective cover is open.
• Close the protective cover, and then press START/PAUSE to
resume operation.
1 DC1 DC1
Check the door switch.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 LC LC
Check for water leaks.
• Power the washer off, and then check the drain system for
any leaks. Once the leak issue is resolved, power the washer
on after 2-3 minutes.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
WV55M9600A-03768B-00_EN.indd 72 2017-01-18 11:47:29
Troubleshooting
English 73
Code
Action
Upper
washer
Lower
washer
1 LC1 LC1
Check the drain hose.
• Make sure the end of the drain hose is placed on the oor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.
Others
• Use caution not to overll any of the compartments (main
wash/fabric softener/bleach).
• Do not spray or use water when cleaning the top door of the
upper washer. Use a cloth to wipe up.
1 4C 4C
Check the water supply line.
• Check the connection to the water line (including water
taps).
• Power off and then power the washer on after 2-3 minutes,
and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
1 4C2 4C2
The water being supplied is too hot.
• Make sure the cold and hot water taps are properly
connected.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 5C 5C
Check the drain system.
• Make sure the drain lter is not clogged.
• If the drain lter is clogged, clean the lter, and then restart
the washer.
1 HC HC
Check the washing heater.
• Power off the washer, and then contact a Samsung customer
service center.
WV55M9600A-03768B-00_EN.indd 73 2017-01-18 11:47:29
Troubleshooting
Troubleshooting
English74
Code
Action
Upper
washer
Lower
washer
1 UB UB
Check the spinning process.
• The load may not be balanced inside the drum or tub. Load
is too small, or heavy items are mixed with light items.
Check the drum or tub and make sure the load is balanced.
• Avoid washing single items, adding few extra items help to
balance the load. Redistribute the load evenly.
• Press START/PAUSE to resume operation, or power off and
then power the washer on after 2-3 minutes, and then try
again.
1 8C
1 8C1
1 8C2
8C
8C1
8C2
Check the MEMS sensor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 OC OC
Water may overow.
• Close the water tap, and then call for service.
1 3C 3C
Check the motor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 AC6 AC6
Check the PBA communication status.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 9C1
1 9C2
9C1
9C2
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a Samsung service
center.
1 SF SF
System failed.
• Power off the washer, and then contact a Samsung service
center.
1 AC AC
Check communications between main and sub PBAs.
• Try powering off and restarting the cycle.
• If the information code remains, contact a customer service
centre.
WV55M9600A-03768B-00_EN.indd 74 2017-01-18 11:47:29
Troubleshooting
English 75
Code
Action
Upper
washer
Lower
washer
- AC7
Check communications between the lower main PBA and the
upper main PBA.
• Try powering off and restarting the cycle.
• If the information code remains, contact a customer service
center.
If any information code keeps appearing on the screen, contact a local Samsung service
center.
WV55M9600A-03768B-00_EN.indd 75 2017-01-18 11:47:29
Specications
English76
Specications
Fabric care chart
The following symbols provide garment
care direction. The clothing care labels
include symbols for drying, bleaching,
drying and ironing, or dry cleaning when
necessary. The use of symbols ensures
consistency among garment manufacturers
of domestic and imported items. Follow
care label directions to optimize garment
life and reduce laundering problems.
Wash cycle
Normal
Permanent press / Wrinkle
resistant / Wrinkle control
Gentle/Delicates
Hand wash
Water temperature
Hot
Warm
Cold
NOTE
The temperature range for Hot is 135 °F
(57 °C) or below, 95 °F (35 °C) or below
for Warm, and 68 °F (20 °C) or below for
Cold. Wash water temperature must be a
minimum of 60 °F (16 °C) for detergent
activation and effective cleaning.
Bleach
Any bleach (when needed)
Only non-chlorine (color-safe)
bleach (when needed)
Tumble dry
Normal
Permanent press / Wrinkle
resistant / Wrinkle control
Gentle/Delicates
Special instructions
Line dry / Hang to dry
Drip dry
Dry at
Heat setting
High
Medium
Low
Any heat
No heat / Air
WV55M9600A-03768B-00_EN.indd 76 2017-01-18 11:47:31
Specications
English 77
Iron dry or steam temperatures
High
Medium
Low
Warning symbols for laundering
Do not wash
Do not wring
Do not bleach
Do not tumble dry
No steam (added to iron)
Do not iron
Dry-clean
Dry-clean
Do not dry-clean
Line dry / Hang to dry
Drip dry
Dry at
Protecting the environment
• This appliance is manufactured from
recyclable materials. If you decide to
dispose of it, please observe local waste
disposal regulations. Cut off the power
cord so that the appliance cannot be
connected to a power source. Remove
the lid so that animals and small
children cannot get trapped inside the
appliance.
• Do not exceed the detergent quantities
recommended in the detergent
manufacturers’ instructions.
• Use stain removal products and
bleaches before the wash cycle only
when necessary.
• Save water and electricity by only
washing full loads (the exact amount
depends upon the program used).
Declaration of conformity
This appliance complies with UL2157.
WV55M9600A-03768B-00_EN.indd 77 2017-01-18 11:47:32
Specications
Specications
English78
Specication sheet
A
B
C
D
E
Type Dual loading washer
Dimensions
(inches (mm))
A. Height - top door closed 46.9 in. (1192 mm)
B. Height - top door opened 61 in. (1550 mm)
C. Width 27 in. (686 mm)
D. Depth with door open 54.6 in. (1386 mm)
E. Depth 34 in. (864 mm)
Water pressure (psi (kPa)) 20 - 116 (137 - 800)
NET weight (lb (kg)) 308.6 (140)
Spin revolution
Upper washer 800 rpm
Lower washer 1300 rpm
Heater rating Washing and heating 120 V 900 W
WV55M9600A-03768B-00_EN.indd 78 2017-01-18 11:47:33
Specications
English 79
Cycle chart
Use this chart to set the best cycle and options for you laundry.
Upper washer
NOTE
Setting Temp.
: factory setting W : Warm
: can be selected C : Cold
Cycle
Functions Options
Temp.
Extra Rinse
W C
NORMAL
DELICATES
ACTIVE WEAR
RINSE + SPIN
WV55M9600A-03768B-00_EN.indd 79 2017-01-18 11:47:33
Specications
Specications
English80
Lower washer
NOTE
Setting Temp. Spin Soil level
: factory setting EH : Extra hot H : High H : Heavy
: can be selected H : Hot M : Medium N : Noraml
W : Warm L : Low L : Light
CL : Cool NS : No spin
CD : Cold
Cycle
Functions
Temp. Spin Soil Level
EH H W CL CD H M L NS H N L
NORMAL
HEAVY DUTY
BEDDING
WHITES
SANITIZE
RINSE + SPIN
DELICATES
PERM PRESS
QUICK WASH
Self Clean+
WV55M9600A-03768B-00_EN.indd 80 2017-01-18 11:47:33
Specications
English 81
Cycle
Options
Pre soak Steam Extra Rinse Delay End
NORMAL
HEAVY DUTY
BEDDING
WHITES
SANITIZE
RINSE + SPIN
DELICATES
PERM PRESS
QUICK WASH
Self Clean+
WV55M9600A-03768B-00_EN.indd 81 2017-01-18 11:47:33
English82
Warranty (U.S.A)
SAMSUNG WASHER
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS
AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original
consumer purchaser, is warranted by SAMSUNG against manufacturing defects in
materials and workmanship for a limited warranty period of:
One (1) year part and labor, Three (3) years stainless tub part (Part Only), Ten (10) years
washing DD motor part (Part Only)
This limited warranty begins on the original date of purchase, and is valid only on
products purchased and used in the United States. To receive warranty service, the
purchaser must contact SAMSUNG for problem determination and service procedures.
Warranty service can only be performed by a SAMSUNG authorized service center.
The original dated bill of sale must be presented upon request as proof of purchase to
SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home
service during the warranty period at no charge, subject to availability within the
contiguous United States. In-home service is not available in all areas.
To receive in-home service, product must be unobstructed and accessible to the service
agent. If service is not available, SAMSUNG may elect to provide transportation of the
product to and from an authorized service center.
WV55M9600A-03768B-00_EN.indd 82 2017-01-18 11:47:33
English 83
SAMSUNG will repair, replace, or refund this product at our option and at no charge as
stipulated herein, with new or reconditioned parts or products if found to be defective
during the limited warranty period specied above. All replaced parts and products
become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts
and products assume the remaining original warranty, or ninety (90) days, whichever is
longer.This limited warranty covers manufacturing defects in materials and workmanship
encountered in normal, noncommercial use of this product and shall not apply to the
following: damage that occurs in shipment; delivery and installation; applications and
uses for which this product was not intended; altered product or serial numbers; cosmetic
damage or exterior nish; accidents, abuse, neglect, re, water, lightning, or other acts
of nature or God; use of products, equipment, systems, utilities, services, parts, supplies,
accessories, applications, installations, repairs, external wiring or connectors not supplied
or authorized by SAMSUNG that damage this product or result in service problems;
incorrect electrical line voltage, uctuations and surges; customer adjustments and
failure to follow operating instructions, maintenance and environmental instructions that
are covered and prescribed in the instruction book; product removal and reinstallation;
problems caused by pest infestations. This limited warranty does not cover problems
resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house
wiring, cost of a service call for instructions, or xing installation errors. SAMSUNG does
not warrant uninterrupted or error-free operation of the product.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER
EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE.
WV55M9600A-03768B-00_EN.indd 83 2017-01-18 11:47:33
Warranty (U.S.A)
English84
NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH
RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE
LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN
THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND
LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY
AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY
TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES
YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the
exclusion or limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you. This warranty gives you specic rights, and you may
also have other rights, which vary from state to state.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgeeld Park, NJ 07660
1-800-SAMSUNG (726-7864)
www.samsung.com/us/support
Visits by a Service Engineer to explain functions, maintenance, or installation is not
covered by warranty.
Please contact the Samsung call center for help with any of these issues.
WV55M9600A-03768B-00_EN.indd 84 2017-01-18 11:47:33
English 85
Warranty (CANADA)
SAMSUNG WASHER
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS
CANADA, INC. (SAMSUNG) and delivered new, in the original carton to the original
consumer purchaser, is warranted by SAMSUNG against manufacturing defects in
materials and workmanship for a limited warranty period of:
One (1) year part and labor, Ten (10) years washing DD motor (Part only)
This limited warranty begins on the original date of purchase, and is valid only on
products purchased and used in the Canada. To receive warranty service, the purchaser
must contact SAMSUNG for problem determination and service procedures. Warranty
service can only be performed by a SAMSUNG authorized service center. The original
dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or
SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the
warranty period at no charge, subject to availability within the Canada. In-home service is
not available in all areas.
To receive in-home service, product must be unobstructed and accessible to the service
agent. If service is not available, SAMSUNG may elect to provide transportation of the
product to and from an authorized service center.
WV55M9600A-03768B-00_EN.indd 85 2017-01-18 11:47:33
Warranty (CANADA)
English86
SAMSUNG will repair, replace, or refund this product at our option and at no charge as
stipulated herein, with new or reconditioned parts or products if found to be defective
during the limited warranty period specied above. All replaced parts and products
become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts
and products assume the remaining original warranty, or ninety (90) days, whichever is
longer.This limited warranty covers manufacturing defects in materials and workmanship
encountered in normal, noncommercial use of this product and shall not apply to the
following: damage that occurs in shipment; delivery and installation; applications and
uses for which this product was not intended; altered product or serial numbers; cosmetic
damage or exterior nish; accidents, abuse, neglect, re, water, lightning, or other acts
of nature or God; use of products, equipment, systems, utilities, services, parts, supplies,
accessories, applications, installations, repairs, external wiring or connectors not supplied
or authorized by SAMSUNG that damage this product or result in service problems;
incorrect electrical line voltage, uctuations and surges; customer adjustments and
failure to follow operating instructions, maintenance and environmental instructions that
are covered and prescribed in the instruction book; product removal and reinstallation;
problems caused by pest infestations. This limited warranty does not cover problems
resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house
wiring, cost of a service call for instructions, or xing installation errors. SAMSUNG does
not warranty uninterrupted or error-free operation of the product.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER
EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE.
WV55M9600A-03768B-00_EN.indd 86 2017-01-18 11:47:33
English 87
NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH
RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE
LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER
BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN
THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND
LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY
AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY
TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES
YOUR EXCLUSIVE REMEDY.
Some provinces do not allow limitations on how long an implied warranty lasts, or the
exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you.
This warranty gives you specic rights, and you may also have other rights, which vary
from province to province.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics Canada Inc.
2050 Derry Road West,
Mississauga, Ontario L5N 0B9 Canada
1-800-SAMSUNG (726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
FAX : 1-866-436-4617
Visits by a Service Engineer to explain functions, maintenance, or installation are not
covered by warranty.
Please contact the Samsung call center for help with any of these issues.
WV55M9600A-03768B-00_EN.indd 87 2017-01-18 11:47:33
Scan this with your smartphone
QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
U.S.A
1-800-SAMSUNG (726-7864)
1-844-SAM-PAYS (726-7297)
www.samsung.com/us/support
CANADA 1-800-SAMSUNG(726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
DC68-03768B-00
WV55M9600A-03768B-00_EN.indd 88 2017-01-18 11:47:33
