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29
Troubleshooting
Error Solution
The Screen is not switching on
•Possible insufficient power. Try again after recharging. If the product is to be left unused for a
prolonged period of time, fully charge it before storing it and charge to full at least every 3 months.
•If the screen does not turn on after charging, contact customer support.
Electric brush not rotating
•The brush motor may have overheated. Let it cool before use.
•The electric brush contact point may be dirty. Wipe it with a soft, dry cloth and retry.
Carpet Boost switches activates
on hard floors
•Debris may be trapped in the brush. Clear it and check that it can rotate smoothly then try again.
Suction is weak
•The Dustbin is full, and/or the filters are blocked. Empty the Dustbin and clean the filters then retry.
•The accessory may be clogged. Clean the accessory, removing any obstructions, then retry.
Other errors
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
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