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en Troubleshooting
34
Fault Cause and troubleshooting
The control panel
cannot be opened.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page35
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Steam escaping from
ventilation slots dur-
ing cooking
Escaping steam is not a fault.
No action required.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page27
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page20
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance twice.
→"Descaling", Page27
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page13
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
Malfunction
▶
Do not use deionised or filtered water.
→"Before using for the first time", Page11
The sensor is defective.
▶
Call the after-sales service.
→"Customer Service", Page35
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The appliance hums
or clicks when the
control panel is
opened.
Removing the control panel creates operating noise.
No action required.
The interior lighting
does not work.
The LED light is defective.
Note:Do not remove the glass cover.
▶
Call the after-sales service.
→"Customer Service", Page35
Maximum operating
time reached.
To prevent the appliance from continuing to run when it is no longer needed, it automatically
stops heating after a few hours if the settings are not changed during this time. A notifica-
tion appears on the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
Press any button to continue operation.
2.
If you do not need to use the appliance, press
to switch it off.
Tip:To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→"Setting the cooking time", Page16
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