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38
TROUBLESHOOTING
TROUBLESHOOTING
Errors and malfunctions may occur when operating the appliance. The following tables contain possible
causes and notes for resolving an error message or malfunction. Read the tables below carefully in order
to save time and money before calling the LG Electronics service centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the following
tables before calling to LG Electronics service centre.
Error Messages
Symptoms Possible Cause & Solution
dE1
DOOR ERROR
The door has been opened while the appliance is in operation or the
appliance is being operated without the door being closed properly.
• Close the door completely.
• If
dE1
is not released, call for service.
dEz
/
dE4
DOOR ERROR
Door switch detection is not working properly.
• Unplug the power plug and call for service.
tE1
/
tEz
TEMPERATURE ERROR
Temperature Sensor has malfunctioned.
• Unplug the power plug and call for service.
FI
TEMPERATURE ERROR
The temperature inside the drum has risen suddenly.
• Unplug the power plug and call for service.
LE1
MOTOR LOCKED ERROR
The tub drive has stopped suddenly.
• Check if the amount of clothes exceeds the maximum load capacity.
• Unplug the power plug and call for service.
LEz
/
AE
COMPRESSOR ERROR
The compressor has stopped suddenly.
• Unplug the power plug and call for service.
OE
DRAIN PUMP ERROR
The drain pump motor has malfunctioned.
• Unplug the power plug and call for service.
The surrounding temperature for installation is below zero.
• The recommended surrounding temperature for installation is 5 - 35 ℃.
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