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10
Troubleshooting – Single-Serve Side
Coffee Maker will not brew/coffee not dispensing.
• Piercing Needle may be clogged. Refer to Clogged Needle
section on page 8.
• Mineral deposits have formed. Clean Coffee Maker following
directions in Care and Cleaning section.
• Too little water. Need 15 oz. (444 mL) or more.
• If selected cup button flashes three times, Lid is not closed.
Lower Lid until it clicks to lock and press desired brew button.
All cups lights are slowly fading in and out
• Unit is in preheating mode. When lights stay on, Coffee Maker is
ready to brew.
Coffee tastes bad.
• Too much water was added or too much or too little ground
coffee was added. Change ratio of water to coffee grounds or
use less water with coffee pods.
• Poor coffee quality and freshness.
• Soft water causes poor coffee extraction which leads to poor
tasting coffee. Use filtered, spring or bottled water if your water
is soft.
Coffee sediment in cup.
• Try a coarser grind of coffee, or add a #1 paper cone coffee
filter to Brown Removable Brew Basket. Make sure hinged Lid is
closed on Brown Removable Brew Basket.
Water on counter under unit.
• Overfilled Water Reservoir. Do not add more than 56 oz.
(1656 mL) of water (up to MAX fill line).
• Make sure that Removable Water Reservoir has been placed
correctly into position.
Coffee overflows from Brew Basket.
• Use Brown Removable Brew Basket with Lid for ground coffee.
• Use a lesser amount of ground coffee. 3 tablespoons (15 g) is
maximum amount of grounds to brew.
• When using whole bean coffee, a standard automatic drip coffee
grind will yield best results. Be careful not to overgrind, since
very finely ground coffee can cause overflow.
• Black Seal around Needle in Removable Needle Holder is
missing. Carefully place seal around Needle and push into place.
• Do not use soft water. Use filtered, spring or bottled water.
Coffee overflows from travel mug or regular mug.
• Empty mug after manually stopping brew cycle. Press any cup
size button to start a new brewing cycle.
Coffee single-serve pod bursts.
• If you are using softened water or live in an area where your tap
water is naturally soft, this can cause single-serve pod issues and
filter basket overflows. Use filtered, spring or bottled water.
• There is variability in single-serve pod manufacturing process
which causes some types of single-serve pods to be weaker at
seams so foil seal fails. Try a different brand.
All Cup Lights are Quickly Flashing.
• Ensure red plug has been removed from beneath the Water
Reservoir before first use.
• Water Reservoir is empty or not securely in place. If empty, fill
Removable Water Reservoir with water up to 56 oz. (1656 mL).
Do not exceed MAX fill line, and never let water tank get below
MIN fill line. It is normal for a small amount of water to drip into
the Used Pod Container.
• If you have added water to the Water Reservoir and lights are still
quickly flashing, press the desired cup selection again. Button
may need to be pressed a few times to prime the water pump if
the Water Reservoir has been run dry. If lights still continue to
flash, discard pod and insert a new pod.
• Coffee Maker needs to be descaled. See Care and Cleaning on
page 8.
• FlexBrew Lid is not closed. Close FlexBrew lid.
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