BILEX485NSS1 User Manual

Loading ...

www.napoleongrills.com

KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.

Ordering Replacement Parts

Warranty Informaon

MODEL:

DATE OF PURCHASE:

SERIAL NUMBER:

(Record informaon here for easy reference)

Before contacng the Customer Soluons Department, check the Napoleon Grills Website for more extensive

cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com.

Contact the factory directly for replacement parts and warranty claims. Our Customer Soluons Department is

available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail

[email protected]. To process a claim, we must be provided with the following informaon:

1. Model and serial number of the unit.

2. Part number and descripon.

3. A concise descripon of the problem (‘broken’ is not sucient).

4. Proof of purchase (photocopy of the invoice).

In some cases the Customer Soluons Representave could request to have the parts returned to the factory

for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon of the

Customer Soluons Department with the following informaon enclosed:

1. Model and serial number of the unit.

2. A concise descripon of the problem (‘broken’ is not sucient).

3. Proof of purchase (photocopy of the invoice).

4. Return Authorizaon Number - provided by the Customer Soluons Representave.

Before contacng Customer Soluons Representave, please note that the following items are not covered by

the warranty:

• Costs for transportaon, brokerage or export dues.

• Labour costs for removal and reinstallaon.

• Costs for service calls to diagnose problems.

• Discoloraon of stainless steel parts.

• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner

or other harsh chemicals).

Loading ...

Napoleon BILEX485NSS1 29 Inch Stainless Steel Built-In Grill