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46 English
Troubleshooting
Troubleshooting Warranty
PLEASE DO NOT DISCARD.
SAMSUNG GAS RANGE
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS
AMERICA or CANADA INC. (SAMSUNG) and delivered new, in the original carton to
the original consumer purchaser, is warranted by SAMSUNG against manufacturing
defects in materials and workmanship for a limited warranty period of:
One (1) Year Parts and Labor
This limited warranty begins on the original date of purchase, and is valid only on
products purchased and used in the United States or Canada. To receive warranty
service, the purchaser must contact SAMSUNG for problem determination and
service procedures. Warranty service can only be performed by a SAMSUNG-
authorized service center, and any unauthorized service will void this warranty. The
original dated bill of sale must be presented upon request as proof of purchase to
SAMSUNG or SAMSUNG’s authorized service center. Samsung will provide in-home
service during the one (1) year warranty period at no charge subject to availability
within the contiguous United States or Canada. In-home service is not available in
all areas. To receive in-home service, product must be unobstructed and accessible
to the service agent. If service is not available, Samsung may elect to provide
transportation of the product to and from an authorized service center.
SAMSUNG will repair or replace this product, at our option and at no charge as
stipulated herein, with new or reconditioned parts or products if found to be
defective during the limited warranty period specied above. All replaced parts
and products become the property of SAMSUNG and must be returned to SAMSUNG.
Replacement parts and products assume the remaining original warranty, or ninety
(90) days, whichever is longer.
Information codes
Code symbol
Meaning Solution
Oven sensor malfunction.
1. Press the OFF/CLEAR pad,
and then restart the oven.
2. If the problem persists,
disconnect all power to
the oven range for at
least 30 seconds and then
reconnect the power.
The oven is overheating.
Check the PBA NTC Sensor
Check the PBA NTC Sensor
Control pad malfunction.
Door lock malfunction.
PCB signal malfunction.
Touch IC and PCB signal malfunction.
** If these solutions do not solve the problem, contact a local Samsung service
center or call 1-800-SAMSUNG (1-800-726-7864).
NX58M9420S-DG68-00905A-00_EN.indd 46 1/10/2017 11:18:19 AM
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