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21
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Dim or no flame Flame LED’s are burnt out. Inspect the LED’s and replace them if
necessary.
Back black cloth is falling off
and rolled up in the flicker.
Change a flicker and back black cloth.
Ember bed is not
glowing or dimming
Ember LED’s are burnt out Inspect the ember bed LED’s and
replace them if necessary.
Appliance turns off and
will not turn on
Appliance has overheated, and
safety device has caused the
thermal switch to disconnect.
Turn off the main switch, allow
appliance to cool for 10 minutes,
turn back on.
House
tripped.
circuit breaker has
Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance will not come
on when switch is
flipped to ON
Appliance is not plugged into an
electrical outlet.
Check plug and plug in.
Appliance has overheated and
safety device has caused the
thermal switch to disconnect.
Turn off the main switch, allow
appliance to cool for 10 minutes, turn
back on.
Circuit board is burnt out. Inspect the circuit board and replace
it if necessary.
No warm air coming out
of appliance
Heater is burnt out. Inspect the burner and heater
assembly and replace it if necessary.
Flame sputters Flame motor is defective. Call a qualified service technician and
replace flame motor.
Remote Control does
not work.
Low batteries.
Unit switch in “O” position.
Replace AAA batteries in remote
control.
Turn the switch in “I” position.
Flame is fixed. Wiring may be loose or the
flame motor may be defective.
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