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21
chimney design.
• Inadequate ventilation, excessive offsets or negative air pressure caused
by mechanical systems such as furnaces, clothes dryers, fans, etc.
11. This warranty is void if:
• The appliance has been operated in atmospheres contaminated
by chlorine, fluorine, or other damaging chemicals.
• This appliance has been subjected to prolonged periods of
dampness or condensation.
• The appliance has any damage due to water, or weather
damage that is the result of, but not limited to, improper
chimney/venting installation.
• The appliance has been subjected to willfull or accidental
abuse or misuse.
• Corrosive driftwood, manufactured logs or other fuels are
used other than as outlined in the installation and
operating instructions.
• The appliance is not maintained in good condition,
including firebrick and gaskets.
Doors with Glass and Plated Parts
Glass is warranted against thermal breakage only. To clean glass, use a
ceramic/glass cleaner or polish. Do not use ammonia based cleaners. A
suitable cleaner is available at your nearest Pleasant Hearth dealer.
DO NOT CLEAN GLASS WHILE HOT AND DO NOT USE ABRASIVE
CLEANERS.
Plated parts will not be covered under this warranty. Plated parts should be
cleaned by using denatured alcohol only and rubbed lightly with a lint-free
non-abrasive cloth. Excessive rubbing or polishing may remove the plated
finish. Plated parts may also be damaged by external chemicals.
Further Exclusions
WOOD-BURNING STOVE
Electrical components, such as the blower, are covered for five (5) years
from the date of purchase if they are included with the purchase of your
stove.
This warranty will not include or extend to paint, gaskets or firebrick
components, and does not cover any removable firebox components such as
brick retainers or stainless steel air tubes.
PELLET-BURNING STOVE:
Five Year Period:
1. Carbon steel and welded seams in the firebox are covered for five (5)
years against splitting.
2. The steel door and hinges are covered for five (5) years against cracking.
One Year Period:
1. Component parts such as the hopper, auger, burn-pot, baffle plate, auger
shaft and fasteners are covered for one (1) year against cracking, breakage
and welded seam separation.
2. Electrical components, accessory items, glass and the painted surface of
the stove are covered for one (1) year from the date of purchase.
5 Year Warranty
GHP Group warrants that your new wood-burning stove, pellet-burning
stove, or masonry wood insert is free from manufacturing and material
defects for a period of five years from the date of sale, subject to the
following conditions and limitations.
1. This warranty is extended to the original owner only, for residential
use, and is subject to proof of purchase.
2. The new GHP Group product must be installed and operated at all
times in accordance with the installation and operation instructions
supplied with the appliance, and installation must be to local and
national codes. Any alterations, willful abuse, accident, over firing
or misuse will not be coverd under warranty. NOTE: Some minor
movement of certain parts is normal and is not a defect and therefore,
not covered under warranty.
3. The warranty is non-transferable, and is made to the original owner,
provided that the purchase was made through an authorized GHP
Group supplier. The serial number must be supplied along with the
Bill of Sale, showing the date of purchase, at the time the claim is
submitted.
4. This warranty is limited to the repair or replacement of parts only, found
to be defective in material or construction, provided that such parts
have been subjected to normal conditions of use and service, after
a said defect has been confirmed by GHP Group, or an authorized
representative’s inspection. Defective parts must be shipped back (at
GHP Group discretion), transportation prepaid, to the manufacturer.
Credits will be issued upon receipt of return of the defective product to
GHP Group.
5. GHP Group, at its discretion, can fully discharge all obligation with
respect to this warranty by refunding the wholesale price of the
defective part(s).
6. Any installation, labor, construction, transportation or other related
costs or expenses arising from defective parts, repair, replacement or
otherwise of same, will not be covered by this warranty nor will GHP
Group assume responsibility for same. Further, GHP Group will not be
responsible for any incidental, indirect or consequent damages, except
as provided by law, and in no event shall they exceed the original
purchase price.
7. All other warranties - expressed or implied - with respect to the product,
its components and accessories, or any obligations/liabilities on the part
of GHP Group are hereby expressly excluded.
8. GHP Group neither assumes, nor authorizes any third party to assume,
on GHP Group’s behalf, any other liabilities with respect to the sale of
this GHP Group product.
9. The warranties as outlined within this document do not apply to
chimney components or other products made by other manufacturers
when used in conjunction with the installation of this product. Improper
use or the use of non-approved components may nullify your warranty.
If in doubt, contact your nearest GHP Group supplier or GHP Group
Customer Service Department.
10. GHP Group will not be responsible for:
• Downdrafts or spillage caused by environmental conditions such as
nearby trees, buildings, rooftops, hills, mountains, or ineffective
20
TO REGISTER THE WARRANTY ON YOUR HEATER, PLEASE FILL OUT THIS CARD COMPLETELY
AND MAIL WITHIN 14 DAYS FROM DATE OF PURCHASE OR REGISTER ON-LINE AT www.ghpgroupinc.com
NAME: ______________________________________ PHONE: ( ) __________________ EMAIL: ____________________________
ADDRESS: _________________________________ CITY: ______________________________ STATE: __________ ZIP: ____________
MODEL: ____________________ SERIAL #: _______________________________________ DATE PURCHASED: __________________
DEALER PURCHASED FROM: ____________________________________________ TYPE OF STORE: __________________________
CITY & STATE WHERE PURCHASED: ______________________________________________ PRICE PAID: _______________________
Please Take a Minute To Give Us Your Answers To The Following Questions.
All Responses Are Used Solely For Market Research And Are Held In Strict Confidence.
Who primarily decided this purchase?
Male Female 18-24 25-39 40-59 60 and over
Purpose of Purchase? _______________________________________________________________________________________________
Do you own any other portable heaters?
Yes No If yes, type____________________________brand_____________________
How do you intend to use your new heater?
Construction Site Farm Warehouse/Commercial Garage/Outbuilding Other
How did you become aware of this heater?
In-Store Display Newspaper Ad Magazine Ad Friend/Relative
TV Commercial Store Salesperson
Other ___________________________
What made you select this heater?
Style Size/Portability Price Package Brand Other ___________________
Do you:
own rent Would you recommend this heater to a friend? Yes No
Please give us your comments:________________________________________________________________________________________
THANK YOU FOR COMPLETING THIS FORM!
Information will be held confidential.
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