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if you experience
TROUBLESHOOTING
Possible causes
First try the solutions suggested here
for assistance and to possibly avoid a service call.
!
Solution
Washer not draining/ Check plumbing for correct drain hose Check drain hose for proper installation. Use drain hose form
spinning, loads are installation. Drain hose extends into and securely attach to drainpipe or tub. Do not tape over drain
still wet or spin light standpipe farther than 4.5" (114 ram). opening. Lower drain hose if the end is higher than 96" (2.4 m)
remains on (indicating above the floor. Remove any clogs from drain hose.
that the washer was
Too much detergent causing suds to Always measure and follow detergent directions for your load.
unable to pump out
slow or stop draining and spinning. To remove extra suds, select Rinse/Spin. Do not add detergent.
water within 10 minutes)
(cont.)
Dry spots on load High speed spins extract more The high spin speeds combined with air flow during the final spin
after cycle moisture than your previous washer, can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Washer may be tightly packed. Use Heavy Duty or Deep Wash cycle for higher water fill. See
"Cycle Guide" to match your load with the best cycle.
Added extra garments to the load Add only 1 or 2 additional garments after washer has started.
after the sensing/fill phase.
Check for proper water supply.Incorrect or wrong
wash or rinse
temperatures
Energy saving controlled
wash temperatures.
Load not rinsed Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Sand, pet hair, lint, Heavy sand, pet hair, lint, and
etc. on load after detergent or bleach residues may
washing require additional rinsing.
Load is tangling Washer not loaded as recommended.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR<_>qualified washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes
cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use Heavy Duty or Deep Wash cycle for higher water fill. See
"Cycle Guide" to match your load with the best cycle.
Increase Soil Level setting.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. Use
Heavy Duty or Deep Wash cycle for higher water fill. See the
"Cycle Guide" to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
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