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36 troubleshooting
ICE + WATER TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES SOLUTION
automatic ice-maker
The ice maker
is not making
any ice
•IcemakerisintheOFFposition •SeeIcemakersectioninusermanual:turnswitchto
ON position.
•Watertapisturnedoff •Turnonthewatertap
•Thefreezerisnotcoldenough •SeetheProblemsection:‘Ifthetemperatureinthe
refrigeratoristoowarm’
•Thewaterdispensermaynotbedispensingwater •Ifitisn’t,theice&waterfiltercartridgemaybeclogged
or restricted by foreign material, and will need to
be replaced
•Filtermaybeblocked •Checkand/orchangefilter
The ice-maker
is not making
enough ice
•Theicemakerisproducinglessicethanyouexpect •Theicemakershouldproduceapproximately
0.5-1 kilogram of ice every 24 hours
•Thefreezerisnotcoldenough •Seesection‘Controllingtemperatures’
•Householdwatertapisnotopen •Openthehouseholdwatertap
•Thewaterdispenserisdispensingslowerthannormal •Replacethewaterfiltercartridge
Ice cubes are too
small or too big
•Restrictedwaterflowtotheicemaker
•Waterpressuremaybetoolow
•Waterpressuremaybetoohigh
•Appliancenotlevelledcorrectly
•Replacethefiltercartridge,asthewaterfiltercartridge
may be clogged
•Checkwatersupplyhoseforkinks
•Checkwaterpressuremeetsminimumandmaximum
requirement (see install instructions)
•IfalloftheaboveisOKadjusticecubesize(referto
‘Adjusting ice cube size on page 27)
The ice has a
bad odour and
taste
•Theicehaspickedupodourorflavourfrom
strongly flavoured food stored in the refrigerator or
freezer
•Coverfoodstightly
.Discardstaleice.Theicemakerwill
produce a fresh supply
•Changeicemonthly
•Thewaterrunningintotheicemakerhaspoor
taste or colour
•Addorreplacewaterfiltertowatersupply.Consulta
water purifying company
•Icenotusedfrequentlyenough •Discardstaleicemonthly
ICE DISPENSER
The dispenser
will not
dispense ice
•Theicestoragecontainerisempty
•Theicechuteisblocked
•Refer‘theicemakerisnotmakinganyice’sectionabove.
•Thefirstsupplyoficemaytakeupto4hoursafterpower
up, try the dispenser after ice is made
•Removeicebintogainaccesstochuteunderneathand
remove any ice causing the blockage. Dry the surface of
the chute with a paper towel or similar and replace the
ice bin ensuring it is fully seated on the door.
The ice
dispenser
is jammed
•Icehasmeltedandfrozenaroundthestirreror
in the crusher due to infrequent use, temperature
fluctuations and/or power outages.
•Removetheicebinandemptyitscontents.Usewarm
watertomeltanyiceinthebinandcrusher.Leavetodry
completely so water does not refreeze in the bin causing
a further blockage and refit. Make sure the bin is fully
seated on the door. When new ice is made the dispenser
should operate.
•Icecubesareholloworsmallerthannormal •Thewaterfiltercartridgecouldbeclogged.
Cartridge may need replacing.
Water leaking
from ice
dispenser
•Icetrappedandmeltinginicechute
•Icecubestoosmallandfallingintoicedispenser
•Clearicechuteofice
•Checkicecubesize(refertothe‘Adjustingicecube
size’section)
The flap on the
ice dispenser
does not close
properly
•Icecubesarepreventingtheflapfrom
closing properly
•Removeicebintogainaccesstotheicechuteand
remove ice cubes from chute.
IF YOU STILL REQUIRE SERVICE
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your
nearest Electrolux approved Service Centre or dealer from whom you bought the refrigerator. Be ready to quote the
model number and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
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