DWR-978 User Manual

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69D-Link DWR-978 User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWR-978. Read the

following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent

operating system, the screenshots on your computer will look similar to these examples.

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you

have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must

be on the same IP subnet to connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer® 7 or higher

- Mozilla Firefox 3.5 or higher

- Google™ Chrome 8 or higher

- Apple Safari 4 or higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a

dierent cable, or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not

be on.

• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate,

Norton Personal Firewall, and Windows

XP rewall may block access to the conguration pages. Check the help les included

with your rewall software for more information on disabling or conguring it.

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D-Link DWR-978 5G AC2600 Wi-Fi Router