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Troubleshooting en
39
Fault Cause and troubleshooting
The programme does
not start.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start / Reload to start the programme.
The door cannot
beopened.
– –– is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing Start / Reload.
→"Resuming the programme when the programme
status is Rinse Hold", Page30
The temperature is too high.
▶ Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page30
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page23
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page45
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page33
– –– is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing Start / Reload.
→"Resuming the programme when the programme
status is Rinse Hold", Page30
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
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