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8. Troubleshooting & FAQs
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal used
in today’s technology, Please refer the
pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light using
the power LED Setup in OSD main
Controls.
For further assistance, refer to the Service
contact information listed in Important
information manual and contact Philips
customer service representative.
* Functionality dierent according to
display.
Audio problem
No sound
• Check if audio cable is connected to
PC and monitor correctly.
• Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”.
Check it on “Off” position.
• Press “Volume” in OSD main control to
adjust the volume.
9.2 General FAQs
Q1: When I install my monitor
what should I do if the screen
shows 'Cannot display this video
mode'?
Ans.: Recommended resolution for this
monitor: 3440 x 1440.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display icon.
Inside the Display Control Panel, select
the 'Settings' tab. Under the setting
tab, in box labelled 'desktop area',
move the sidebar to 3440 x 1440
pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
3440 x 1440.
• Shut down your computer, disconnect
your old monitor and reconnect your
Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set
it up to 75Hz to see if that removes
the disturbance.
Q3: Whatarethe.infand.icmles?
How do I install the drivers (.inf
and .icm)?
Ans.: Thesearethedriverlesforyour
monitor. Your computer may
ask you for monitor drivers (.inf
and.icmles)whenyourst
install your monitor. Follow the
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