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12
TROUBLESHOOTING
You can solve many common freezer problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling the service agent.
PROBLEM
POSSIBLE SOLUTION
The appliance does not work
It may not be connected to the power supply.
Voltage is too low.
The appliance does not work
efficiently as expected
It may be caused by heavy frost, or by a warm temperature
setting, or by frequently opening and closing the door.
The appliance makes an
unusual noise.
It may be caused by an imbalance or lose ground locating the
appliance, or by resonation between the appliance and other
ambient objects.
The compressor keeps working
for a long period of time.
The environment temperature may be too high.
The doors may be opened frequently or even they are left
open. The temperature control knob setting in (4-5)
state may increase the working time of compressor.
There is a noticeable odor
Food with strong odor should be packed tightly before being
put inside the appliance. Please check whether there is
any deteriorated item or whether the liners are left dirty for
a long time.
Water leaks from the bottom of
the appliance
The drain tube is jammed. Please use a proper tool to solve it.
Heavy frost occurs on the rear of
the appliance
Putting humid or hot food into the appliance may cause this
problem. Or it may be caused by the heavy environment
moisture.
The ice maker is not producing
ice or it is not producing
enough ice.
If it is new installation, wait 12 to 24 hours after icemaker installation
for ice production to begin. It will take 72 hours for full ice
production.
Check if the appliance is connected to a water supply or if the supply
shut off valve is turned on.
Reverse osmosis filtration systems can reduce the water pressure
below the minimum amount and result in icemaker issues.
A kink in the water line can reduce water flow. Straighten the water
source line.
Confirm the ice maker is in the ON position.
The recommended temperature for the freezer compartment for
normal ice production is 0°F. If the freezer temperature is
warmer, ice production will be affected.
If the doors are not properly closed, ice production will be affected.
If you've checked the table above and find that you still need help with your appliance, call our
Customer Service facility at 800-932-4267 between 9:00AM and 5:00PM ET. We will do our best to
answer your questions.
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