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whichever is longer. During the Express Warranty Period, Oricom will where possible repair and if not
replace the faulty product or part thereof. All component parts removed under this Express Warranty
become the property of Oricom. In the unlikely event that your Oricom product has a recurring failure,
Oricom may always, subject to the Competition and Consumer Act 2010, at its discretion, elect to
provide you with a replacement product of its choosing that is at least equivalent to your product in
performance.
No change to the conditions of this Express Warranty is valid unless it is made in writing and signed
by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted by law will not be
liable for any defect, loss, damage or injury arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set out in this user guide for
the proper installation and use of the product;
2. Willful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power failure, lightning or
over voltage; or
4. Modification to the product or services carried out on the product by anyone other than Oricom
or Oricom’s authorised service provider.
How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 02 4574 8888 or [email protected].
• A Customer Support Team member will verify after troubleshooting with you if your product
qualifies under warranty. If so, they will give you a Product Return Authorisation number.
• We will then email a Return Authorisation form and a Repair Notice (if necessary), together with
instructions on how to return the product for warranty service.
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