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ATLANTIC HEAT PUMP WATER HEATER WARRANTY.
Warranty Conditions
1. The heat pump water heater (hpwh) must be installed to plumbing and electrical services that meet all
relevant statutory and local requirements of the region in which the system is installed. Relevant clauses of
AS/NZS 3500 Plumbing & Drainage Code; and NZ G12 New Zealand Building Code – must be complied with
by the Installer.
2. The hpwh requires a single phase 16 amp supply requiring a licensed electrician for connecting. A licensed
plumber must connect cold water and hot water supplies in accordance with this manual. The installers must
comply with good practice, applicable installation standards and Atlantic Australasia’s technical instructions
included in this Manual.
3. The hpwh must be operated and maintained in accordance with instructions supplied by Atlantic Australasia
Pty Ltd. This may include draining and flush-through in areas of high suspended solids. Should this hpwh be
installed in a regional location where regular flushing is required due to sediment build-up, then a drain cock
or tee for flushing must be fitted at the time of installation. If in doubt consult your Installation Contractor.
4. The cylinder is warranted to be defect free for a period of 5 years in domestic installations, and 3 years in
commercial installations. Electric elements and component parts are warranted for a period of 2 years in
domestic installations and 1 year in commercial installations.
5. The hpwh is covered from the date of the original installation. Internet registration must be completed for
warranty protection. The customer to provide evidence of the date of installation at the time of claim.
Otherwise the installation date shall be considered to be the date of purchase.
6. This warranty takes the form of repair or determined by Atlantic Australasia Pty Ltd in the form of exchange or
supply, free of charge, excluding all labour and transport replacement charges.
7. Warranty period for exchanged or supplied parts/unit takes end at same time as applicable warranted
duration.
8. These Warranty Conditions do not exclude any of the benefits due to the purchaser that may be conferred by
Trade Practices and Consumer Law and associated articles in the country of installation.
9. For Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and failure does not amount to a major failure.
The benefits provided by this Warranty are in addition to all other rights and remedies in respect of the product
which the consumer has under the Competition and Consumer Act 2010.
PLEASE NOTE : If a Service call is requested and it is found that the defect is not a Warranted fault, the
purchaser may be charged for associated Warranty/Service call out costs even during the Warranty period.
Warranty Exclusions
The following warranty exclusions may cause the Atlantic Heat Pump Water Heater warranty to become void.
This may also incur a service charge and cost for parts should they be necessary.
1. Any physical damage caused by impacts or falls when the hpwh is handled after leaving the factory.
2. Where service is required to reconnect the hpwh operation due to problems related with abnormal water
supply (i.e. high water pressure above 1,000 kPa before, at system pressure relief), faulty plumbing supply
or downstream connection and/or electrical wiring or major variations in electrical energy supply.
3. Failing to ensure the (ACI) anti-corrosion protection system to the tank.
4. Where a 560 kPa pressure limiting valve as shown in the water circuit diagrams, has not been fitted during
installation.
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