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24
FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum does not
work.
Weak suction
force.
Motor is making a
strange noise.
Possible Causes
Overheat protection mode triggered
by a blockage.
Vacuum is out of battery or low on
power.
The suction opening or air
duct is blocked.
Dust cup is full and/or filter
assembly is clogged.
Attachment is blocked.
Main suction opening or carbon
fiber rod is blocked.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Fully charge the vacuum, then
continue to use it.
Empty the dust cup and clean the
filter assembly.
Clear any blockage in the
attachment.
Clear any blockage from suction
opening or air duct.
Solutions
Clear any blockage in the main suction
opening or extension rod.
The battery indicator
does not light up
when charging.
The vacuum charges
slowly.
The charger does not plug into
the vacuum well.
The battery is fully charged and
went into sleep mode.
If the problem persists after ruling
out the above two possibilities.
Battery temperature is too low or
too high.
Check whether the charger is
properly plugged into the vacuum.
The vacuum can be used normally.
Please contact the after-
sales service department for
maintenance.
Wait until the battery's
temperature returns normal, then
continue to use the vacuum.
EN
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