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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Oven Control Beeps and
Displays any F code
error (example F11).
installation.
Entire appliance does -
not operate.
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- Electronic control has detected a fault condition. Press STOP/CLEAR to clear the display and
stop the beeping. Reprogram the oven. If a fault reoccurs, record the fault number. Press
STOP/CLEAR and call Sears or another qualified servicer.
- Place oven rack in center of oven. Place a level on the oven rack. Contact installing agent if
rack and cabinet cutout flooring are not level.
- Kitchen cabinet misalignment may make oven appear to be not level. Be sure cabinets are
square and level. Contact cabinet maker to correct problem.
Make sure cord/plug is securely plugged into electrical outlet.
Cord/plug is not installed or connected. Contact Sears or another qualified servicer.
Service wiring not complete. Contact Sears or another qualified servicer.
Power outage. Check house lights to be sure. Contact your local electric company.
Short in cord/plug. Replace cord/plug.
Controls are not set properly. See instructions in the Oven Control Guide to set the controls.
House fuse has blown or circuit breaker has tripped immediately following installation. House
fuse may not be fully engaged. Check fuse or engage circuit breaker securely.
- House fuse has blown or circuit breaker has tripped after the oven has been installed and
previously operating. Contact Sears or another qualified servicer.
- Wall oven is not properly connected to gas supply. Check connection (see Installation Instructions).
- Make sure gas supply shut-off valve is opened before turning on the oven after installing the
wall oven.
Oven light does not work. -
Oven or broiler drawer -
smokes excessively
during broiling.
Poor baking results.
Self-cleaning cycle
does not work.
Soil not completely
removed after self-
cleaning cycle is
completed.
Flames inside oven or -
smoke from vent.
Burned-out or loose bulb. Follow the instructions under Changing Oven Light to replace or
tighten the bulb.
Door is open. Door should be closed during broiling.
Meat too close to the broil burner. Reposition the rack to provide more clearance between the
meat and the broiler.
- Meat not properly prepared. Remove excess fat from meat. Slash remaining fatty edges to
prevent curling, but do not cut into the lean.
- Grid on broiler pan wrong side up. Grease cannot drain into broiler pan. Always place the grid
on the broiler pan with the ribs up and the slots down to allow grease to drip into the pan.
- Broiler pan used without grid or grid covered with foil. DO NOT use the broiler pan without the
grid or cover the grid with foil.
- Grease spatters and food buildup cause excessive smoke. Regular cleaning is necessary
when broiling frequently.
- Many factors affect baking results. See Oven Baking for hints, causes and corrections. See
Adjusting Oven Temperature.
- Make sure the oven door is closed.
- Controls not set properly. Follow instructions.
- Self-cleaning cycle was interrupted. Stop time must be set 2-4 hours past the start time.
Follow steps under "Stopping or Interrupting a Self-Cleaning Cycle" inthis Use & Care Guide.
- Failure to clean bottom, from top of oven, frame of oven or door area outside oven seal.
These areas are not in the self-cleaning area, but get not enough to burn on residue. Clean
these areas before the self-cleaning cycle is started. Burned on residue can be cleaned with
a stiff nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Excessive spillovers in oven. Set the self-clean cycle for longer cleaning time.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or for large amounts of grease on bottom of oven. Wipe up excessive spillovers.
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