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35
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ENG
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker:
• Check the battery light 6 (see page 28). Charge your speaker if necessary.
• Secure all cables.
• Check the state of status lights (see page 28).
• Place your speaker according to placement guidelines (see page 13).
• Make sure your mobile device supports Bluetooth or pairing via NFC technology
(see page 21).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit:
worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
No power (battery)
Battery may be in protection mode or discharged. Connect it to
AC (mains) power.
Battery does not charge
Make sure you are using the Bose-provided USB cable and USB
power supply.
Connect the USB cable to a dierent USB power supply.
Use a dierent USB cable.
Connect to a dierent AC (mains) power source.
Speaker does not pair
with mobile device
On your mobile device, turn the Bluetooth feature o and then
on. Remove your speaker from the Bluetooth list on your device.
Pair your device again.
Pair a dierent device (see page 24).
Clear your speaker’s pairing list (see page 25). Pair your
device again.
Reset your speaker (see page 37).
Speaker does not pair
with NFC
Unlock your device and turn on the Bluetooth and NFC features.
Tap and hold the NFC touchpoint on the back of your device to
the top of your speaker.
Remove your device from the case.
Make sure a language is selected (see page 20).
Use Bluetooth to pair your device (see page 22).
TROUBLESHOOTING
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