Inse N500 Cordless Vacuum Cleaner

It takes about 4-5 hours for the battery to be fully charged, when the battery is fully charged, the three indicator lights will be on and stop flashing.
Normally the battery can work for about 20-45 minutes on standard speed and 10-20 minutes on high speed, and its working time varies on different cleaning occasions.

Yes, the vacuum comes with overcharge protection. To maintain the battery performance, we recommend unplugging the battery when the charging is complete.
It takes about 4-5 hours for the battery to be fully charged, when the battery is fully charged, the three indicator lights will be on and stop flashing.

The filters are detachable, you can wash them with water and reinstall them after air-dry.

Please detach the metal tube and motorized brush, test the vacuum motor ONLY and see if it works properly.

1. If the vacuum motor works, please connect the motorized brush with the vacuum motor directly to check if the brush spins.
2. If the vacuum motor doesn't work, please press the ON button once, and then send us a video to show this, our technicians will further confirm whether there is a problem with the battery or the motor.

It may be caused by a low battery or blockage.

a. If it is caused by a low battery, please charge the motor with the battery inserted.
b. If the suction port is blocked, please clean the blockage and leak out the battery and charge it.

If the battery is fully charged and there is no blockage.

1. Detach all the attachments, use only the vacuum motor, test if it can work properly.
If not, please take a video of the indicator lights on the motor when testing and send it to [email protected]
If step 1 works, please continue step 2.

2. Detach the metal tube, connect the brush directly to the vacuum motor, test if the machine can work properly.

If the head brush works properly, the faulty part is the tube.