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Service Information
If service is required after checking the troubleshooting guide:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
Model Number
Serial Number
Date of Purchase
Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641 or write to:
VIKING RANGE CORPORATION
PREFERREDSERVICE
111 Front Street
Greenwood, Mississippi (MS) 38930 USA
Record the following information indicated below. You will need it if
service is ever required. The serial number and model number for your
rangetop is located on the left rear side of the burner box.
Model Number Serial Number
Date of Purchase Date Installed
Dealer's Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
Please retain the manual for future reference
VGRT PROFESSIONAL SERIES
BUILT-IN GAS RANGETOP WARRANTY
ONE YEAR FULL WARRANTY
Builtdn gas iangetops and all of theil cornponent parts, except as detailed below* are walranted to be free from
defective materials or woHKmanship in normal household use for a period of twelve (12) months from the date of
original retail purchase. Viking Range Corporation, warrantor, agrees to i÷pair or replace, at its option, any part whidl
fai]s or is found to be defective during the warranty period
*Painted and decorative items are warranted to be free from defective materials or workmanship for a period of ninety
(90) days from the date of original retail purchase ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER
WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE
Viking Range Coq_oration uses the most up4o-date processes and best materials available to produce all color
finishes However, slight color variation may be noticed because of the inherent differences in painted parts and
porcelain parts as well as differences in kitd_en Lighting, product locations, and other factors
FIVE YEAR LIMITED WARRANTY
Any sudace burner; griddle tubulal burner; or grill tubu[al burner whid_ fails due to defective materials or workmanship
in normal household use during the second through fift}_ year from the date of original retail purd'_ase will be r÷paired
or replaced, free of charge for the part itself, with the owner paying all other costs, including [abon
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY This warranty applies to applications where use of the
product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire stations,
private dubs, chumhes, etc This warranty excludes aHcommercial locations such as r÷staurants, food service locations,
and institutional food selvice locations
This warranty extends to the original purchaser of the product waiTanted hereunder and to each transferee owner of
the product during ff_eterm of the warranty
This warranty shall apply to prY)ducts purchased and located in the United States and Canada Pry)ducts must be
purchased in the countrv where service is requested Warranty labor shall be pedormed by an authorized Viking
Range Corporation service agency or r÷presentative. Warranty shall not apply to damage r÷su[ting from abuse,
accident, natui_al disaster, Loss of electrical power to the product for any reason, a[tei_ation, outdoor use, improper
installation, improper operation, or i÷pair or service of the product by anyone other than an authorized Viking Range
Corporation service agency or r÷presen_ative. This warranty does not apply to commemial usaqe Warrantor is not
responsible for consequential or inddenta[ damage whether arising out of breach of warranty, breach of contract, or
otherMse Some jurisdictions do not allow the exclusion or limitation of incidental of consequential damaqes, so the
above ]imitation or exclusion may not apply to you,
Owner shall be r_sponsib[e for pry)per MstaHation, providing nom_a] care and maintenance, providing proof of
purchase upon request, and making the appliance r÷asonab]y accessible for service If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of attempts
by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a iefund or iep[acement of the
product or its component part or parts Warl_ntor's liability on any claim of any kind, with iespect to the goods or
services covered hereunder, shah in no case exceed the price of the goods or service or part ff_ereof which gNes rise to
the claim
WARRANTY SERVICE: Under the terms of fffis warranty, service must be performed by a factory authorized Viking
Range Corporation service agent or representative Service will be provided during normal business hours, and labor
performed at overtime or pr÷miurn rates shall not be covered by this warrant_ To obtain warranty service, contact the
dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range
Corporation. Provide mode[ and serial number and date of original Perchase For the name of your nearest
authorized Viking Range Corporation service agency, canthe dealer from whom the product was puM'_ased or Viking
Range Corporation IMPORTANT: Retain proof of original purchase to establish warranty period
The return of the O_vner Reqistration Card is not a condition of darranty coveraqe You should, however, return the
Owner Registration Card so that Viking Range Corporation can contact you should any question of sa[ety arise which
could affect you
Any implied warranties of merchantability and fit_ess applicable to ff_e above described surface burner, griddle tubular
burner, or grill tubular burner are limited in duration to the period of coverage of the applicable express written limited
warranties set ford_ above Some iurisdictions do not aHo_vlimitations on how Ionq an implied warranty lasts, so the
above limitation may not apply to you This warranty gives you specific legal rights, and you may also have other
rights which may vary from jurisdiction to jurisdiction
VIKING RANGE CORPORATION
111 Front Street ,Greenwood, Mississippi 38930 USA _ (682) 455 1200
Specifications subject to change without notice
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