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OCCURRENCE
Before You Call
POSStBLE CAUSE/SOLUTmON
Entire cooktop does not
operate.
House fuse has bHownor circuit breaker has tripped, Check/reset breaker or repHace
fuse, Hfthe probHem is a circuit overHoad, have this situation corrected by a qualified
eHectrician,
Wiring connection is not compHete, CaHH1-800-4-MY-HOME® for service (see back
cove r),
Power outage, Check house Hghts to be sure, CaHHyour HocaHeHectriccompany for
service,
Surface element does not
heat.
No power to the appliance, Check steps under"Entire Cooktop Does Not Operate" in
this BeforeYou Call checklist,
Too Howheat setting, Turn controHto a sHightHyhigher setting untiHeHementcomes on,
Hncorrect controH is on, Be sure to use correct controH for the eHement to be used,
Surface eJement too hot
or not hot enough.
HncorrectcontroHsetting, Raise or Hewersetting untiHproper amount of heat is obtained, DiaH
markings are an indicator of reHativeheat settings and wiHHvary sHightHy,
VoHtageis incorrect, Be sure appHiance is properHy connected to the specified power source,
Hfyou are not sure about this requirement caHH1-800-4-MY-HOME® for service (see back
cover),
ii
Lightweight or warped pans were used, Be sure to use proper cookware, Use onHyflat
bottom, evenHybaHanced medium or heavyweight cookware, Heavy and medium weight ......
pans heat evenHy,Because Hightweight pans heat unevenHy, foods may burn easiHy,
Food not heating eventy. Lightweight or warped pans were used, Be sure to use proper cookware, Use onHyflat
bottom, evenHybaHanced medium or heavyweight cookware, Heavy and medium weight
pans heat evenHy,Because Hightweight pans heat unevenHy, foods may burn easiHy,
HncorrectcontroHsetting, Raise or Howersetting untiHproper amount of heat is obtained,
Scratches or abrasions
on Ceramic glass
cooktop surface.
Coarse particHes such as saHtor sand between cooktop and utensiHscan cause
scratches, Be sure cooktop surface and bottoms of utensiHs are dean before usage,
SmaHHscratches do not affect cooking and wiHHbecome HessvisibHewith time,
CHeaning materiaHs not recommended for ceramic°gHass cooktop have been used, See
GeneraJ Care & Cleaning section in this Use and Care Guide,
Cookware with rough bottom has been used, Use smooth, fiat-bottomed cookware,
MetaJ marks on Ceramic
glass cooktop surface.
SHiding or scraping of metaHutensiHs on cooktop surface, Do not sHide metaHutensiHs on
cooktop surface, Use a ceramic°gHass cooktop cHeaning cream to remove the marks,
See General Care & Cteaning section in this Use and Care Guide,
Brown streaks and
specks on Ceramic
glass cooktop surface.
BoiHovers have cooked onto surface, Use razor Made scraper to remove soil See
GeneraJ Care & Cleaning section in this Use and Care Guide,
CHeaning materiaHs not recommended for ceramic°gHass cooktop have been used, Use
recommended cHeaners and cHeaning method, See General Care & Cleaning section
in this Use and Care Guide,
Areas of discoloration on MineraHdeposits from water and food, Remove using a ceramic°gHass cooktop cHeaning
Ceramic gJass cooktop creme, To avoid this occurence use cookware with dean, dry bottoms,
surface.
13
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