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Page 48 of 58
7.0 SIERRA FLAME’S WARRANTY PROTECTION FOR ALL SIERRA FLAME
GAS FIREPLACE PRODUCTS
Sierra Flame’s products are designed with superior components and materials, assembled by trained
craftsmen who take great pride in their work. The burner and valve assembly are leak tested and test fired at a
quality control test station. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician, before packaging, to ensure that you, the customer, receives the quality product that you expect
from Sierra Flame’s.
SIERRA FLAME’S GAS FIREPLACE’S WARRANTY
Your Sierra Flame gas fireplace is guaranteed to be free of defects in materials and workmanship for a period
of 5 years from the date of purchase. This covers: combustion chambers, heat exchangers and burners as
well as stainless steel parts against tarnishing.
Electrical (110 volt and millivolt) components and wearable parts such as blowers, gas valves, thermal
switches, switches, wiring, remote controls, igniters, gaskets, glass (thermal damage only) and pilot
assemblies are covered for 1 year and Sierra Flame will provide replacement parts free of charge during the
first year of the limited warranty
CONDITIONS AND LIMITATIONS
Sierra Flame warrants its products against manufacturing defects to the original purchaser only – i.e. the
individual or legal entity (registered customer) whose name appears on the original invoice – provided that the
purchase was made through an authorized Sierra Flame dealer and is subject to the following conditions and
limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
A licensed, authorized service technician or contractor must have installed the gas fireplace. Installation must
be done in accordance with the installation instructions included with the product and all local and national
building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations,
abuse or neglect. Parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive
heat, abrasives, chemical cleaners nor any venting components used in the installation of the fireplace.
This warranty does not cover any problems caused to installation used venting or vent terminations which are
not certified for use with this product.
Any installation, labor, construction, transportation or other related costs or expenses arising from defective
part(s), repair or replacement or otherwise of same, will not be covered by this warranty nor shall Sierra Flame
assume responsibility for same. Further, Sierra Flame will not be responsible for any incidental, indirect or
consequent damages, except as provided by law, and in no event shall they exceed the original purchase
price.
In the first year only, this warranty extends to the repair or replacement of warranted parts, which are defective
in material or workmanship provided that the product has been operated in accordance with the operation
instructions and under normal conditions.
After the first year, Sierra Flame may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding to the original warranted purchaser the wholesale price of any warranted but defective parts.
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