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33
Table 2
If you have trouble with the unit, please use this list to identify the problem. By trying one or more of the solutions
to the possible cause, you should be able to solve the problem. If this list does not cover your present problem, or
if you have other technical diffi culties with the unit, please contact your local dealer.
PROBLEM POSSIBLE CAUSE CORRECTION
Ignition system
failure
1) Power supply failure
1a) System reset: Disconnect (wait 10 minutes
minimum) and reconnect power to unit. With lights
OFF, test ignition.
1b) Replace power supply.
2) Improper air shutter adjustment 2) Adjust air shutters.
3) Ignition wire disconnected 3) Reconnect wires into ignitor module.
4) Low gas pressure 4) Have the gas co. check supply pressure.
5) Front carry-over port 5) Clean burner ports.
6) Igniter switch malfunction 6) Contact dealer for replacement.
7) Igniter malfunction 7) Contact dealer for replacement.
Insuffi cient heat /
low fl ame
1)
Improper air-shutter adjustment 1) Adjust air shutters.
2) Using propane orifi ce for natural gas 2) Check/change orifi ces.
3) Low gas pressure/fl ame (propane) 3) Refill propane tank, or reset propane tank
safety*: Shut off all valves (including propane
tank) and follow lighting instructions exactly.
4) Low gas pressure/fl ame (natural) 4) Have the gas co. check pressure at unit.
5) L.P. regulator hose cracked due to age 5) Replace L.P. regulator hose.
Uneven heating
1) Burner ports partially blocked by
debris
1) Remove burners and clean out ports.
2) Small spiders or insects in burner 2) Inspect burners and orifi ces for spider webs or
other debris that may block fl ow.
3) Improper air shutter adjustment 3) Adjust air shutter.
Rotisserie noisy
1)
Rotisserie out of balance 1) Adjust rotisserie counterbalance.
Burner goes out on
LOW
1)
Valve “Low” setting needs adjustment 1) Light burner on HIGH, immediately turn to
LOW setting. Remove knob from valve and
using a small fl at screwdriver, slowly turn the
adjustment screw in the stem, a little at a time
(30° to 45°), in either direction, until the fl ame is
approximately
1
/
4
” in height from burner ports.
Interior light(s) not
operating
1)
Light switch not functioning 1) Re-connect external power to grill or contact
dealer for replacement.
2) Bulb(s) burned out 2) Contact dealer for replacement.
3) Power supply failure 3) See 1a of Ignition system failure section above
and/or replace power supply.
No power to grill
1)
Input power source failure 1) Check GFCI / circuit breaker.
2) Power supply failure 2) See 1a of Ignition system failure section above
and/or replace power supply.
Note: *Propane tanks are equipped with a safety shutdown device that may cause low or no gas/fl ame at the
burners if operating and lighting instructions are not followed exactly. If you suspect the propane tank
safety shutoff is in effect, shut off all burner control valves and the propane tank valve. Then read and
follow the LIGHTING INSTRUCTIONS exactly. Lighting instructions are located in the owner’s manual. If
the problem persists, continue troubleshooting, or contact your local dealer or distributor for assistance.
TROUBLESHOOTING
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