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TROUBLESHOOTING
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
Anomalies Possible causes / Solution
The washer-dryer does not
start.
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
The wash cycle does not start.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The washer-dryer does not
ll with water (“NO WATER,
turn tap on” appears on the
display).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The washer-dryer
continuously loads and
unloads water.
The drain hose is not tted between 65 and 100 cm from the oor.
The free end of the hose is immersed in water.
The wall drainage system is not tted with a breather pipe.
If the problem persists even after these checks, turn o the water tap, switch the appliance o and contact the
Technical Assistance Service. If the home is on one of the upper oors of a building, there may be problems relating
to back-siphonage, causing the washing machine to ll with water and drain continuously. Special anti-siphon
valves are available in shops and help to prevent this inconvenience.
The washer-dryer does not
drain or spin.
The cycle does not include drainage: with certain cycles it must be started manually.
The drain hose is bent.
The drainage duct is clogged.
The washer-dryer vibrates a
lot during the spin cycle.
The drum was not unlocked correctly during installation.
The washing machine is not level.
The washing machine is tucked between furniture cabinets and the wall.
The washer-dryer leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The machine is locked and
the display ashes, indicating
an error code (e.g. F-01, F-...).
Switch o the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and
machine wash”, or the like).
Too much detergent was used.
The washer-dryer does not
dry.
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
A Delay Timer has been set.
DRYING LEVEL is in the OFF position.
DEMO MODE: to deactivate this function, switch the washing machine OFF. Than press and hold “START/PAUSE” button, within 5 seconds press also
“ON/OFF” button and hold both buttons for 2 seconds.
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400011646923
Policies, standard documentation, ordering of spare parts and additional product information can be found by:
• Visiting the website http://docs.hotpoint.eu. and parts-selfservice.whirlpool.com
• Using the QR code.
• Alternatively, contact our Technical Assistance Service (the telephone number is indicated in the warranty
booklet). When contacting the Technical Assistance Service, provide the codes shown on the adhesive label applied
to the inside of the door.
For User’s Repair & Maintenance Information visit www.hotpoint.eu.
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the
model identier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu