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13
Troubleshooting
If you experience Possible Causes Solution
Dryer Operation
Dryer will not run Door not closed completely. Make sure the dryer door is closed completely.
Start/Pause button not pressed rmly
or held long enough.
Press and hold the START/PAUSE button 2-5 seconds.
Household fuse is blown or circuit
breaker has tripped.
There may be 2 household fuses or circuit breakers for the dryer.
Check that both fuses are intact and tight, or that both circuit
breakers have not tripped. Replace the fuses or reset the circuit
breaker. If the problem continues, call an electrician.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with
a qualied electrician.
Wrong type of fuse. Use a time-delay fuse.
Dryer will not heat Household fuse is blown or circuit
breaker has tripped.
The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with
a qualied electrician.
Supply line valve not open. For gas dryers, make sure that the valve on the gas supply line
is open.
Unusual Noise
Humming or whining
noise with Steam cycle
selected (on some
models)
Water inlet valve on dryer is running. The water inlet valve on the dryer is used during the Steam function.
If the dryer has just been installed or unused for an extended period,
the valve may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line
connected.
Thumping noise Dryer hasn’t been used in a while. This is normal. The thumping sound should diminish after a few
minutes of use.
Rattling or vibrating
noise
A small object caught between the
edges of dryer drum.
Check the front and rear edges of the drum for small objects. Clean
out pockets before laundering.
Dryer isn’t properly leveled. The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in rm
contact with the oor.
Clothing is balled up in dryer. When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
Clicking noise Gas valve operating. On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
Dryer Results
Clothes are not drying
satisfactorily or drying
times are too long
Lint screen is clogged with lint. Clean lint screen before each load.
The exhaust vent or outside exhaust
hood is clogged with lint, restricting air
movement.
Run the dryer for 5-10 minutes. Hold your hand under the
outside exhaust hood to check air movement. If you do not
feel air movement, clean exhaust system of lint or replace
exhaust vent with heavy metal or exible metal vent. See
Installation Instructions.
The exhaust vent is not the correct
length.
Check that the exhaust vent is not too long or has too many
turns. Long venting will increase drying times. See Installation
Instructions.
The dryer is not level. Clothes not contacting the moisture sensors during Automatic
cycles. See “Level the Dryer” in the Installation Instructions.
The exhaust vent diameter is not the
correct size.
Use 4" (102 mm) diameter vent material.
The Air Only temperature setting has
been selected.
Select the right temperature for the types of garments being
dried. See “Cycle Guide”.
The load is too large and heavy to
dry quickly.
Separate the load to tumble freely.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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