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17
Troubleshooting
If you experience a problem with your appliance or are concerned that the appliance is not
functioning correctly, you can carry out some easy checks before calling for service, please
see below.
Warning! Don’t try to repair the appliance yourself. If the problem persists after you have
made the checks mentioned below, contact a qualified electrician, authorized service
engineer or the shop where you purchased the product.
Warning! A child entrapment warning statement is included in either the operating
instructions or in a use and care manual provided with each refrigerator.
DANGER: Risk of child entrapment. Before you throw away your old refrigerator or freezer:
- Take off the doors.
- Leave the shelves in place so that children may not easily climb inside.
Problem
Possible Cause & Solution
Appliance is not working
correctly
Check whether the power cord is plugged into the power outlet
properly.
Check the fuse or circuit of your power supply, replace if
necessary.
The ambient temperature is too low. Try setting the chamber
temperature to a colder level to solve this problem.
It is normal that the freezer is not operating during the defrost
cycle, or for a short time after the appliance is switched on to
protect the compressor.
Odours from the
compartments
The interior may need to be cleaned
Some food, containers or wrapping cause odours.
Noise from the
appliance
The sounds below are quite normal:
Compressor running noises.
Air movement noise from the small fan motor in the freezer
compartment or other compartments.
Gurgling sound similar to water boiling.
Popping noise during automatic defrosting.
Clicking noise before the compressor starts.
Other unusual noises are due to the reasons below and may
need you to check and take action:
The cabinet is not level.
The back of appliance is touching the wall.
Bottles or containers have fallen or are rolling.
The motor runs
continuously
It is normal to frequently hear the sound of the motor, it will
need to run more when in following circumstances:
Temperature setting is set colder than necessary
Large quantity of warm food has recently been stored within
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