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163 Using Other Functions
165
HbbTV
166
Using a TV Viewing Card (“CI or CI+ Card”)
169
Teletext Feature
Precautions and Notes
173 Before Using the Recording and Timeshift Functions
175 Supported broadcasting audio options
176
Read Before Using Apps
177
Read Before Using the Internet Function
179
Read Before Playing Photo, Video or Music Files
191
Read After Installing the TV
192 Supported Resolutions for UHD Input Signals
193 Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
194 Supported Resolutions for FreeSync (VRR)
195
Read Before Connecting a Computer (Supported
Resolutions)
198
Supported Resolutions for Video Signals
200 Read Before Using Bluetooth Devices
201 Licences & Other Information
Troubleshooting
Picture Issues
203
The screen is ashing or has become dark
204 The picture is not bright, or the picture colours do not look
clear
205 The picture colours are black and white or do not look the
way they should look
205 The TV automatically turns off by itself
206 TV (The Frame TV) cannot be turned off.
206 Unable to power on
206 The TV remains on or does not turn on automatically.
207
Unable to nd a Channel
207 The TV image does not look as good as it did in the store.
207 Displayed video looks blurry
208 The picture is distorted.
208 There is a dotted line on the edge of the screen.
208
The picture won’t display in full screen.
208
The Subtitle function in the TV menu is deactivated.
209
Subtitles appear on the TV screen.
209
The HDR of the connected external device turns off.
Sound and Noise Issues
210 How can I connect an audio device to the TV?
210 There is no sound or the sound is too low at maximum
volume.
210
The picture is good but there is no sound.
211
HDMI (eARC) is connected, and there is no sound.
211
The speakers are making an odd sound.
211
The sound is interrupted.
212
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
212 The TV audio is not being played through the Sound bar or
A/V receiver.
212 The sound is not heard clearly.
213 The volume of the external device cannot be adjusted.
213 I want to turn the TV and audio device off and on at the
same time.
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