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Samsung QA65QN95BAWXXY User Manual
Page 6
Samsung QA65QN95BAWXXY 65" QN95B Neo QLED 4K Smart TV (2022)
User Manual - Page 6
For QA65QN95BAWXXY.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connecting to a Network via a Mobile Dongle (For India Only)
Connection Cables for External Devices
ADB (Auto Data Backup) functions (For India Only)
How to Use ADB (Auto Data Backup)
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
About the Samsung Smart Remote (The Sero)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
Registering peripheral devices of the TV
Registering a TV / Smart Appliance / IoT device from the mobile app
Controlling the TV from the mobile app
SmartThings screen layout
List of devices compatible with the TV
Using the SmartThings Hub function
Using the Samsung Smart Upgrade (For India Only)
Registering Smart Upgrade
Using Smart Upgrade
Troubleshooting
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Tune Station (MusicTV) functions
How to use Tune Station
Tune Station Registration
Launching Tune Station
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Configuring advanced broadcasting settings
Showing common interface menu (For India Only)
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Postcode for Emergency Broadcasts
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI black level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Updating through the mobile network
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen colour
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Watching TV broadcasts with subtitles
Selecting the broadcasting subtitle language
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ) (For India Only)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*B Series)
Supported video codecs (BU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (The Frame (32LS03B model))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**B Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**B Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Suffix : Parental Rating - Thailand only
Licences
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Sound bar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote
Description of the Samsung Smart Remote
Using the accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
Table of Contents
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Troubleshooting
Bookmarks
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Accessibility Guidance
Menu Learning Screen
260
Using the Remote control
262
Using the accessibility menu
266
Using the TV with Voice Guide on
268
Using the guide
271
Using Schedule Viewing
272
Using the Channel List
274
Recording
277
Using Smart Hub
279
Launching the e-Manual
280
Using Bixby
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File type: PDF
File name: 26655869_qa65qn95bawxxy.pdf
File size: 214.47 KB
File Language: English
Pages: 280
Author: Samsung
File created: 2022-06-13
Published: 2022-09-08
Updated: 2023-05-30
Verified by
Clementina Bode
on 2023-05-30
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Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna (Aerial)
9
Connecting to the network
10
Establishing a wired network connection
10
Establishing a wireless network connection
11
Checking the network connection status
12
Resetting Your Network
12
Turning on the TV with a mobile device
13
Connecting an IP control device to the TV
13
Allowing to connect a wireless network
13
Allowing to connect the Wi-Fi Direct
14
Changing the name of the TV
14
Displaying your mobile device screen on the TV
15
Using Screen Sharing (Smart View)
15
Using Apple AirPlay
15
Using Screen Sharing (Tap View)
16
Enabling Tap View
16
Connecting to a Network via a Mobile Dongle (For India Only)
17
Connection Cables for External Devices
18
ADB (Auto Data Backup) functions (For India Only)
20
How to Use ADB (Auto Data Backup)
20
Switching between external devices connected to the TV
21
Editing the name and icon of an external device
21
Using additional functions
23
Connection Notes
24
Connection notes for HDMI
24
Connection notes for audio devices
25
Connection notes for computers
25
Connection notes for mobile devices
26
Connection notes for Portrait Mode
26
Remote Control and Peripherals
27
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
27
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
30
About the Samsung Smart Remote (The Sero)
33
Connecting the Samsung Smart Remote to the TV
36
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
37
Learn how to use Samsung Smart Remote
37
Using Anynet+ (HDMI-CEC)
38
Connecting an external device through Anynet+ and using their menus
38
Read before connecting an Anynet+ (HDMI-CEC) device
38
Controlling the TV with a Keyboard, Mouse or Gamepad
39
Connecting a USB keyboard, mouse or gamepad
39
Connecting a Bluetooth keyboard, mouse or gamepad
39
Using the keyboard and mouse
40
Using the Gamepad
41
Using the controller
42
Setting up the input devices
43
Entering Text using the On-Screen Virtual Keyboard
43
Entering Text using the remote control's microphone and the on-screen virtual keyboard
44
Smart Features
45
Using Smart Hub
45
Displaying the Home Screen
46
Launching Smart Hub automatically
48
Launching the last used app automatically
48
Automatic Mirroring from Multi View
48
Automatic casting in Multi View
48
Launching Multi View automatically When rotating
49
Testing Smart Hub connections
49
Resetting Smart Hub
49
Using Ambient Mode
50
Entering the TV viewing screen from Ambient Mode
54
Using Art Mode
55
About the Art Home screen
56
Import images from USB memory
59
Using Art mode with the SmartThings app
59
Precautions when using Art mode
60
About the Media Home Screen
61
About the Menu Home Screen
64
Using a Samsung account
68
Signing in to a Samsung account
68
Creating a new account
68
Managing your Samsung account
68
Using Workspace
70
Using Screen Sharing (Windows PC) / AirPlay (Mac)
70
Using Easy Connection to Screen
70
Connecting a Remote PC
71
Playing Multimedia Content on a Remote PC
73
Using Samsung DeX
74
Using Microsoft 365
74
Adding the Web Service
74
Using Web Service
75
Using the Apps Service
76
Installing an app
77
Launching an app
77
Managing installed apps
78
Using the e-Manual
80
Launching the e-Manual
80
Using the buttons in the e-Manual
80
Using the Internet
82
Using SmartThings
83
Registering peripheral devices of the TV
83
Registering a TV / Smart Appliance / IoT device from the mobile app
83
Controlling the TV from the mobile app
83
SmartThings screen layout
84
List of devices compatible with the TV
85
Using the SmartThings Hub function
86
Using the Samsung Smart Upgrade (For India Only)
87
Registering Smart Upgrade
87
Using Smart Upgrade
87
Troubleshooting
87
Playing pictures/video/music
88
Playing multimedia content on a PC or mobile device
89
Playing multimedia content on a USB device
89
Listening to your mobile device sound through the TV speaker using Sound Mirroring
89
Tune Station (MusicTV) functions
90
How to use Tune Station
90
Tune Station Registration
90
Launching Tune Station
90
Buttons and functions available while playing multimedia content
91
Using Multi View
95
Using Bixby
97
Starting Bixby with voice
97
Starting Bixby using buttons on the Samsung Smart Remote
98
Learning about the Explore Bixby Screen
99
Read Before Using Bixby
101
Provisions for using Bixby
101
Using the Game Bar
102
Starting the Game Bar
102
Learning about the Game Bar
102
Using FreeSync
104
Setting the Super Ultra Wide Game View
105
Changing the Super Ultra Wide Screen position
105
Configuring 144 Hz game settings
106
Troubleshooting of the game screen and audio problems
106
TV Viewing
107
Using the Guide
107
About the Guide screen
107
Using additional features from the Guide
109
Recording Programmes
110
The Instant and Timer Recording options from the Guide
110
Recording while watching a broadcast
110
Using the recording schedule management screen
111
Setting Up Schedule Viewing
113
Using the schedule viewing options from the guide screen
113
Using the schedule viewing options while watching a programme
113
Using the viewing schedule management screen
113
Using Timeshift
114
Buttons and functions available while recording a programme or Timeshift
115
Using the Channel List
117
Accessing the channel list
117
Using the functions on the channel list screen
117
Using the channel edit function
119
Accessing the channel edit screen
119
Using the channel edit functions
119
Using a Personal Favourites List
120
Creating a Favourites List
120
TV-Viewing Support Functions
121
Scanning for available channels
121
Selecting the cable network search option
121
Scanning for available channels on standby mode
122
Setting the Wake-up time
122
Setting the functions for the service provider
122
Viewing broadcast service provider info
122
Checking digital channel signal info and strength
122
Selecting the broadcasting audio option
123
Using Programme Rating Lock
123
Configuring advanced broadcasting settings
123
Showing common interface menu (For India Only)
124
Tuning broadcast signals manually
125
Tuning digital channels
125
Tuning analogue channels
125
Fine-tuning analogue broadcasts
126
Transferring channel list
126
Enabling/Disabling Edit Channel Numbers
126
Deleting CAM operator profile
127
Setting satellite system
127
Changing teletext language
127
Selecting the broadcast audio language
128
Showing TVkey Interface menu
128
Postcode for Emergency Broadcasts
128
Picture and Sound
129
Using Intelligent Mode
129
Adjusting the Picture Quality
131
Choosing a picture mode
131
Configuring advanced picture settings
132
Picture Support Functions
134
Changing the picture size settings
134
Setting the Viewing Environment for External Devices
135
Playing games on an optimised screen
135
Setting the Game Mode details
136
Using Input Signal Plus
137
Using HDMI black level
137
Configuring a Sound Mode and Expert Settings
138
Choosing a sound mode
138
Configuring advanced sound settings
138
Using the Sound Support Functions
140
Selecting speakers
140
Listening to the TV through Bluetooth devices
141
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
141
System and Support
142
Using the Time Functions and the Timers
142
Setting the clock automatically
142
Adjusting the clock for DST and time zone
143
Changing the current time
143
Setting the clock manually
144
Using the sleep timer
144
Turning off the TV using the off timer
144
Using the Power and Energy Saving Functions
145
Reducing the energy consumption of the TV
145
Using the Panel Care Functions
147
Setting the Panel Care
147
Updating the TV's Software
148
Updating through the network
148
Updating through a USB device
148
Updating the TV automatically
148
Updating through the mobile network
148
Using the Parental Settings function
149
Audio and Video Functions for the Visually or Hearing Impaired
150
Running the accessibility functions
150
Running Accessibility Shortcuts
150
Enabling voice guides for the visually impaired
150
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
151
Audio Description
151
The TV screen is turned off but audio continues
151
Enlarge the screen
151
White text on black background (high contrast)
151
Setting the screen to black and white
152
Inverting the screen colour
152
Enlarging the font (for the visually impaired)
152
Learning about the remote control (for the visually impaired)
152
Learning about the TV menu
152
Watching TV broadcasts with subtitles
153
Selecting the broadcasting subtitle language
153
Listening to the TV through Bluetooth devices (for the hearing impaired)
154
Enlarging the sign language screen for the hearing impaired
154
Configure Sign Language Guide options
154
Configuring the repeat settings for remote control buttons
154
App for the Visually Impaired (SeeColors App)
154
Using Voice Assistants on the TV
155
Select the Voice Assistant
155
Using Other Functions
156
Changing the menu language
156
Setting up a password
156
Selecting Usage or Retail Mode
156
Managing External Devices
157
Using AirPlay
157
Restoring the TV to the factory settings
157
HbbTV
158
Using a TV Viewing Card (âCI or CI+ Cardâ) (For India Only)
159
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
159
Attaching the CI CARD Adapter via COMMON INTERFACE slot
159
Connecting the âCI or CI+ Cardâ
160
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
160
Using the âCI or CI+ Cardâ
161
Teletext Feature
162
On the Samsung Smart Remote
162
On the Standard Remote Control
163
Typical Teletext page
165
Precautions and Notes
166
Before Using the Recording and Timeshift Functions
166
Before using the recording and schedule recording functions
166
Before using the timeshift function
167
Supported broadcasting audio options
168
Read Before Using Apps
169
Read Before Using the Internet Function
170
Read before setting up a wireless network connection
171
Precautions for wireless network
171
Wireless security protocols
171
Read Before Playing Photo, Video or Music Files
172
Limitations to the use of photo, video and music files
172
Supported subtitles
173
Subtitle formats
173
Video formats with subtitles
173
Supported image formats and resolutions
174
Supported music formats and codecs
174
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
175
Other restrictions
176
Video decoders
176
Audio decoders
176
Supported video codecs (Q6*B Series)
177
Supported video codecs (BU8 Series)
178
Other restrictions
179
Video decoders
179
Audio decoders
179
Supported video codecs (The Frame (32LS03B model))
180
Other restrictions
181
Video decoders
181
Audio decoders
181
Supported video codecs (QN7**B Series)
182
Other restrictions
183
Video decoders
183
Audio decoders
183
Supported video codecs (QN8**B Series or higher)
184
Other restrictions
185
Video decoders
185
Audio decoders
185
Read After Installing the TV
186
Picture sizes and input signals
186
Installing an anti-theft lock
186
Supported Resolutions for UHD Input Signals
187
If Input Signal Plus is set to Off
187
If Input Signal Plus is set to On
187
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
188
If Input Signal Plus is set to Off
188
If Input Signal Plus is set to On
188
Supported Resolutions for FreeSync (VRR)
189
Read Before Connecting a Computer (Supported Resolutions)
190
IBM
190
MAC
190
VESA DMT
191
VESA CVT
192
CTA-861
192
Supported Resolutions for Video Signals
193
CTA-861
193
VESA CVT
194
Read Before Using Bluetooth Devices
195
Restrictions on using Bluetooth
195
Suffix : Parental Rating - Thailand only
196
Licences
197
Troubleshooting
198
Picture Issues
198
The screen is flashing or has become dark
198
The picture is not bright, or the picture colours do not look clear
199
The picture colours are black and white or do not look the way they should look
199
The TV automatically turns off by itself
200
TV (The Frame TV) cannot be turned off.
200
Unable to power on
200
The TV remains on or does not turn on automatically.
201
Unable to find a Channel
201
The TV image does not look as good as it did in the store.
202
Displayed video looks blurry
202
The picture is distorted.
202
There is a dotted line on the edge of the screen.
203
The picture wonât display in full screen.
203
The Subtitle function in the TV menu is deactivated.
203
Subtitles appear on the TV screen.
203
The HDR of the connected external device turns off.
203
Sound and Noise Issues
204
How can I connect an audio device to the TV?
204
There is no sound or the sound is too low at maximum volume.
204
The picture is good but there is no sound.
204
HDMI (eARC) is connected, and there is no sound.
204
The speakers are making an odd sound.
205
The sound is interrupted.
205
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
205
The TV audio is not being played through the Sound bar or A/V receiver.
205
The sound is not heard clearly.
206
The volume of the external device cannot be adjusted.
206
I want to turn the TV and audio device off and on at the same time.
206
Channel and Broadcast Issues
207
"Weak or No Signal" displayed in TV mode or cannot find channel.
207
The TV is not receiving all channels.
207
The subtitles are not provided on a digital channel.
207
Broadcasting is deactivated.
207
External Device Connectivity Issues
208
The "Mode Not Supported" message appears.
208
The video is OK but there is no audio.
208
I want to connect to a PC and mobile device via screen mirroring.
208
No screen appears when connecting the TV to an external device.
209
I want to connect to a Bluetooth speaker.
209
The PC screen does not appear or it flickers.
209
Network Issues
210
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
210
Wired network connection failed.
210
Connected to a local network, but not to the Internet.
210
Anynet+ (HDMI-CEC) Issues
211
What is Anynet+?
211
Anynet+ does not work. The connected device is not displayed.
211
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
211
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
212
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
212
The Anynet+ device won't play.
212
Remote Control Issues
213
The remote control does not work.
213
External devices cannot be operated with the TV remote control.
213
Recording Issues
214
The Timeshift or recording function cannot be used.
214
Cannot record videos received from an external device or Samsung TV Plus.
214
The "Format Device" message appears when the Timeshift or recording function is used.
214
The recorded files on the TV are not played back on a PC.
214
Apps
215
I launched an app, but it's in a different language. How can I change the language?
215
The app does not work properly. Its image quality is poor.
215
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
215
Media Files
216
Some files are interrupted during playback.
216
Some files can't be played.
216
Voice Assistant Issues
217
The microphone is off.
217
The voice commands do not work well.
217
Bixby/Alexa answers although I did not call it.
217
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
217
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
218
During voice recognition, the heavy load message appears and the function does not work.
218
I want to see weather information of the desired area.
218
Other issues
219
The TV is hot.
219
The TV smells like plastic.
219
The settings are lost after 5 minutes or every time the TV is turned off.
219
The TV is tilted to the side.
219
The stand is wobbly or crooked.
219
A POP (TVâs internal banner ad) appears on the screen.
219
The TV is making a popping noise.
220
The TV is making a humming noise.
220
The TV narrates the screen events in voice-over.
220
Diagnosing TV operational issues
221
Self Diagnosis
221
Cannot select Signal Information in Self Diagnosis.
221
Reset Smart Hub
221
Reset picture
222
Reset sound
222
Getting Support
223
Getting support through Remote Management
223
Finding the contact information for service
223
Requesting service
223
FAQ
224
The TV Screen does not Display Properly
224
The TV does not Turn On
229
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
235
Network Access is not Available
239
There is No Sound or the Speakers are Making an Odd Sound
244
The Remote Control does not Work
250
Updating the Software
254
Accessibility Guidance
260
Menu Learning Screen
260
Using the Remote control
260
Orientation of the Samsung Smart Remote
260
Description of the Samsung Smart Remote
260
Using the accessibility menu
262
Running the Accessibility Shortcuts menu
262
Running the Accessibility menu functions using the General menu
262
Running the Accessibility menu functions using Bixby
263
Learning about the Accessibility menu functions
264
Using the TV with Voice Guide on
266
Changing channel
266
Using on-screen number entry via the Samsung Smart Remote
266
Changing volume
267
Using programme information
267
Using the guide
268
To view a programme on now
269
Other options in the guide
269
Using Schedule Viewing
271
Setting up a schedule viewing
271
Cancelling a scheduled viewing
271
Using the Channel List
272
Recording
274
Using the instant and schedule recording options from the guide screen:
274
Recording the programme you are watching
275
Scheduling recording from the programme info window
275
Changing the recording time
275
Viewing recorded programmes
276
Deleting a recorded programme
276
Using Smart Hub
277
Smart Hub
277
Using the Smart Hub Home Screen
277
Launching the e-Manual
279
Using Bixby
280
Running Bixby
280
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