Tefal RG7867WH X-plorer Serie 120 AI Robot Vacuum Cleaner

Question 1

#1 I DON'T FIND MY WI-FI NETWORK IN THE WI-FI LIST.

Answer

If your network isn't visible in the list of available networks, please move your device closer to the internet box.
If the network still isn't visible, it may not be compatible with your device. In particular, 5GHz networks are not supported. Please consult the compatibility list.

Question 2

#2 DOES MY ROBOT IDENTIFY THE STAIRCASES TO AVOID THE FALL?

Answer

Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps.
However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.

Question 3

#3 HOW TO CHECK IF MY WIFI IS CONNECTED?

Answer

You can go to the setting of your smartphone and check that your smartphone is connected to your home WiFi. Your home WiFi must have an internet connection.

Question 4

#4 WHERE SHOULD I PUT MY ROBOT VACUUM CLEANER'S CHARGING STATION?

Answer

Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it.
This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it.
Place the base station's power cable along the wall.
For more information, refer to the instructions in your user manual.