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34
Condition/Problem Things to Check Solution
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Re-
seat all connections. Small latch on connector should line up and
snap into place.
Check Servo Motor
(requires shroud removal)
If magnets move, adjust until they are within the proper range.
Replace Servo Motor if not functioning properly.
If the above steps do not resolve the problem, contact Customer
Care for further assistance.
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection on
console
Connection should be secure and undamaged. Replace adapter
or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Reset Machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Unit rocks/does not sit
level
Check leveler adjustment Adjust levelers until bike is level.
Check surface under unit Adjustment may not be able to compensate for extremely uneven
surfaces. Move bike to level area.
Pedals loose/unit difficult
to pedal
Check pedal to crank arm
connection
Pedal should be tightened securely to crank. Insure connection is
not cross-threaded.
Clicking sound when
pedaling
Check pedal to crank arm
connection
Remove pedals and reattach.
Seat post movement Check locking pin Be sure adjustment pin is locked into one of the seat post adjust-
ment holes.
Check adjustment knob Be sure knob is securely tightened.
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