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Excessive sudsing
• Was the cycle interrupted and then the Staintreat option
selected?
The Staintreat option should be started on a dry load only.
The Staintreat option should not be selected after the tub has
started filling with water.
Did you use a non-HE detergent?
Regular or hand-washing detergents are not recommended
for this washer. Use only High Efficiency ("HE") detergent.
Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 96" (244 cm) above the floor?
See "Installation Instructions" for proper installation of drain
hose.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer's
directions. If you have very soft water, you may need to use
less detergent. Use only High Efficiency ("HE") detergent.
Washer continues to fill or drain, or the cycle seems
stuck
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
"Installation Instructions."
Washer makes noise
If water is drained quickly from the washer, you may hear air
being pulled through the pump. This happens during the end
of draining. It is normal.
When the cycle changes from washing to draining or
spinning, you may hear a noise as the drive system shifts.
This is normal.
Is the load balanced, and is the washer level?
The wash load should be balanced. See "Starting Your
Washer" for maximum load size.
The washer must be level. The front and rear feet should be
properly installed and the lock nuts tightened. All four feet
must be in firm contact with the floor. See "Installation
Instructions."
• Does the washer rock when pushed against the corners?
See "Installation Instructions."
• Can you hear water spraying? This is part of the wash
action.
• Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the basket. This is normal.
• Are you washing a small load?
You will hear more splashing sounds when washing small
loads. This is normal.
• Is the washer installed on a solid floor?
Refer to the "Installation Instructions" for flooring
requirements.
Did you select the Bulky/Bedding cycle?
Use the Bulky/Bedding cycle only for oversized,
nonabsorbent items such as comforters, pillows or poly-filled
jackets. Other items will create an unbalanced load in this
cycle.
Washer leaks
• Checkthe following:
Are the fill hoses tight? Are the fill hose washers properly
seated? See "Installation Instructions."
• Is the sink or drain clogged?
Sink, floor drain and standpipe must be able to handle 17 gal.
(64.1 L) of water per minute.
Is water bouncing off the tub ring or the load?
The wash load should be balanced and not overloaded. If the
wash load is unbalanced or overloaded, the fill or spray rinses
can bounce off the load.
Was the cycle interrupted and then the Staintreat option
selected?
The Staintreat option should be started on a dry load only.
The Staintreat option should not be selected after the tub has
started filling with water.
Did you select Staintreat option and use a hand-washing
detergent?
Regular or hand-washing detergents are not recommended
for this washer. Use only High Efficiency ("HE") detergent.
• Did you pull the drain hose from the washer cabinet and
install it in a standpipe or laundry tub?
See "Installation Instructions."
• Check household plumbing for leaks.
Washer basket is crooked
• Is the load balanced, and is the washer level?
The wash load should be balanced.
The washer must be level. The front and rear feet should be
properly installed and the lock nuts tightened. Does the
washer rock when pushed against the corners? See
"Installation Instructions."
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