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49
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplierfromtheproduct,thenplugtheminagain.
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
• Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If “MUTE” appears on the status display, the mute function is on. Press the Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not
produce sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See “Connecting the
Product” on page 6.)
The remote
control does not
work properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m (23 ft) radius of the product.
• Replace the batteries with new ones as needed.
The Auto Power
function does
not work
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
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