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Troubleshooting .................................................................................. 41
Before Contacting Customer Service ................................................ 42
Specifications & Wiring Diagram .......................................................44
[1] This odor may be caused by a buildup of debris and waste detergent inside the drain.
Remember to clean the drain regularly.
[2] Refer to error codes E5, E6, E7, and E8 and then contact your retailer or the service
center.
[3] Check to see if the water valve is open.
[1] There is a strange odor coming
from the drum.
[2] The washer suddenly stops while
washing is in progress.
[3] The drum will not fill with water.
[4] Could you have added too much detergent? If there is an excessive amount of suds, the
washer will automatically drain itself even during a wash.
[5] If the laundry load is not evenly distributed inside the drum, the washer will fill itself with
water to spread the load out and then drain the water back out.
[6] If the water pressure is too low, it takes longer for the drum to fill with water and
consequently longer for the washing to complete.
[4] The water drains in the middle of
a wash.
[5] The drum fills with water during
the spin cycle.
[6] It takes a long time to complete
a wash.
[7] Because drum washers use gravity to wash clothes, towels washed in one may come
out stiff.
If you want your towels soft, please use a fabric softener.
[8] Make sure the power cord is securely connected to the product.
[9] The remaining time goes up if the laundry load is distributed unevenly inside the drum.
[7] Towels come out stiff.
[8] The washer makes a strange
noise during the spin cycle.
[9] The remaining time suddenly
goes up.
[10] The washer fills the drum with cold water and heats it to the configured temperature.
In winter, the remaining time may not change until the water heated to the configured
temperature.
[11] The noise is caused by the electronic braking system and is not a malfunction.
[10] The remaining time doesn't
change.
[11] There is a weird noise at the end
of the spin cycle.
[12] One of the traits of a drum washer is its ability to do laundry using only a small amount
of water.
You may not able to see the water level, but this is not a malfunction.
Because drum washers soak items in water and tumble them into the air for washing
and rinsing, they do not require a lot of water.
[12] The drum doesn't seem to be
filling with enough water during
the wash or rinse cycle. (Low-
water level)
[13] The washer monitors the amount of water inside the drum and the status of the laundry
load and adds extra water into the drum when necessary. Possible causes are as
follows:
- Additional items have been added to the load.
- The water level dropped below the threshold and needed to be replenished.
[13] The drum fills with water again
during the wash or rinse cycle.
[14] If an excessive amount of detergent has been used or there is a problem with the
drainage hose, the water might not drain properly from the drum. In this case, the drum
will remain stationary or spin at a slow rate until the water has been fully drained and
then begin spinning at its normal rate.
[14] A long time has passed since the
spin cycle started, but the drum
hasn't moved or is spinning at a
slow rate.
Symptom Cause
■ It's sometimes easy to mistaken an easily remediable issue for a malfunction.
■ If you are certain the product is malfunctioning, contact your retailer or the service center.
Troubleshooting
__Washer_DWD-M253CW__.indd 27 2021-04-13 3:24:54
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