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17
TROUBLESHOOTING
PROBLEM SOLUTION
Refrigerator is not
operating
•
Check that the power cord is plugged
into the power outlet properly and that
the outlet is switched ‘ON’.
• Try running another appliance from the
power outlet. If no power is coming
from the outlet you may have blown
a fuse or tripped a circuit of your
household power supply.
• Try adjusting the temperature control to
a slightly “colder” position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
refrigerator/freezer
noise
Modern refrigerators/freezers with
increased storage capacity use high
speed compressors. These can provide
a seemingly high level of sound which is
quite normal. Normal operational sounds
include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of
a small fan).
• A popping noise heard during
automatic defrost.
• A clicking noise heard just before
the compressor starts (this is just
the automatic switching action of
the temperature control, turning the
compressor on or off).
Other strange sounds may mean that
you need to check and take action. For
example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object
on top of or behind or beside the
refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise to
seem louder when the refrigerator starts
operating, or during quieter periods such
as night time.
It is normal for the
freezer door to
momentarily open
and re-close when
the food compartment
door is closed
If the freezer door stays open,it
indicates that the refrigerator cabinet
needs to be tilted backwards a little
further. If you call a service person to
solve this problem, you will be charged
for the cost of a service call, as this is
not a warranty fault.
If there are odours
inside the refrigerator
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can
cause odours.
• Ask yourself if the odour started about
the same time you started storing
something unusual.
PROBLEM SOLUTION
When the motor
seems to run more than
expected
Your new refrigerator has a large fridge
and freezer section to keep cool. So it is
normal to frequently hear the sound of the
motor. However, to keep operation to a
minimum check the following:
• Are doors kept open too long or too
often?
• Are controls set too cold? See
‘Controlling the temperature’ on pages
10–12.
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a
lot more work for your refrigerator.
• If the day is hot or the room is very
warm, the refrigerator will need to run
more than normal.
• The refrigerator will run more than
normal just after you install it or when it
has been turned off for a long time.
If the temperature in the
refrigerator is too warm
• Check that the appliance has enough
clearance at the sides, back and top.
Refer to the installation instructions on
page 8.
• Refer to ‘Controlling the temperature’
on pages 10–12.
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature in the
refrigerator is too cold
• Refer to ‘Controlling the temperature’
on pages 10–12.
• Increase the temperature to avoid high
energy consumption.
If heavy frosting occurs
in the freezer
Make sure you fully close the freezer and
fridge doors. If the doors are left open,
a heavy frost will coat the inside of the
freezer. If a frost develops, remove it and
take care to properly close the doors.
If water drips on the
floor
The defrost water tray (located at the
back or underneath of the cabinet) may
not be properly positioned, or the drain
tube may not be properly positioned to
direct water into this tray. You may need
to pull the refrigerator away from the wall
to check the tray and tube.
Fridge does not exit
vacation mode
Turn appliance off at the powerpoint.
Leave off for three (3) minutes for the
memory to clear, then turn back on.
When temperature
is hot/warm on the
outside and rear side of
the Fridge
In normal operation, the fridge transfers
heat from inside to outside of the cabinet.
It is normal for the side and rear of the
fridge to feel warm/hot while operating.
This will be more noticeable during start
up and hot ambient conditions.
TROUBLESHOOTING
IF YOU STILL REQUIRE SERVICE
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your
nearest approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model
number, 9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.
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