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Page 20
Calling the Technical Assistance Service Hotline
In the event that the failure is not due to the faults mentioned in Trouble Shooting, contact
Customer Service.
In Australia, Customer Service 1300 829 066
In New Zealand, Customer Service 0800 200 510
Lodging an online Service Request
In the event that failure is not due the reason/s in the trouble shooting section, you can lodge
an online Service Request.
To lodge a Service Request, visit our website www.schweigen.com.au/pages/support/service-warranty and
click on the link to download the service request form.
A service request will require the following information:
• The purchase date
• The rangehood model and motor type (eg. Isodrive 650)
• The rangehood serial number or batch number (this number is on a sticker inside the rangehood)
• A copy of the purchase receipt (without a receipt your service request cannot be processed)
Faulty Installation
It is not the responsibility of Schweigen Home Appliances to rectify any incorrect installations. A service call out
fee will be charged for any Schweigen technician that attends a call, whereby it is established that the fault
is due to an incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way
that the service agent is unable to gain access to the appliance, the person/s who own the premises where the
appliance resides — will be responsible to provide access to the appliance at their expense.
7. Troubleshooting
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