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Avoid Service
Checklist
Before calling for service, review this list. It may save both time and expense. The list includes
common concerns that are not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE SOLUTION
NOISE
"Clunking" or gear sounds. A certain amount of "clunking" or gear
sounds are normal in a heavy-dutywasher.
This is normal.
Rattling and clanking noise. Foreign objects such as coins or safety pins
may be in tub or pump.
Stop washer and check tub. If noise continues after
washer is restarted, objects may be in pump. Call your
authorized servicer.
Belt buckles and metal fasteners are hitting
wash tub.
To prevent unnecessary noise and damage to tub,
fasten fasteners and turn items inside out.
Squealing sound or hot Washer isoverloaded.
rubber odor.
Do not overload washer. Stop washer and reduce load.
Thumping sound. Heavywashloadsmayproduceathumping
sound.
This is usually normal. If sound continues, washer is
probably out of balance. Stop washer and redistribute
wash load.
Vibrating noise.
OPERATING
Washer does not start.
Washer is not resting firmly on floor.
Shipping bolt and block have not been
removed during installation.
Wash load unevenly distributed in tub.
Move washer so it rests firmly on floor. Adjust leveling
legs. See INSTALLATION INSTRUCTIONS for details.
See INSTALLATION INSTRUCTIONS for removing
shipping bolt and block.
Stop washer and rearrange wash load.
Electrical power cord may not be plugged
in or connection may be loose.
Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker tripped,
or a power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If problem is a circuit overload, have it
corrected by a qualified electrician. If problem is a
power outage, call local electric company.
Water supply faucets are not turned on. Turn on water supply faucets.
Cycle selector is not in correct position. Move indicator clockwise slightly. Pull out knob.
Motor is overheated. Washer motor will stop if it becomes overheated. It will
automatically restart after a cool down period of up to
30 minutes (if washer has not been manually turned
off).
Washer won't spin. Lid is not completely closed.
Residue left in tub. Heavily soiled items.
Close lid completely.
Wipe tub with a nonabrasive household cleanser, then
rinse. Shake or brush excess dirt and sand from items
before washing.
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