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Symptom Cause Solution
Streaming not
available.
The user name or password
entered in the client app to
view streaming from the unit is
incorrect.
If the streaming format of the unit is set to [RTSP], [SRT-
Listener], or [NDI|HX], it is necessary to enter the user name
and password set for this unit in the client app. Enter the
correct user name and password.
The streaming protocol is not
configured when the
streaming mode is set to
[RTSP/SRT] or [Listener/NDI].
Select the target protocol using [Stream] > [Stream Setting] in
the web menu.
Six or more RTSP sessions
have been set.
Set the number of sessions to five or fewer.
UDP port number is not set
correctly.
Set the port number and other settings for the target protocol
using [Stream] > [Stream] > [Stream Setting] in the web
menu.
UDP communication is
blocked.
Check the security software settings.
Audio is not being
streamed.
Audio output streaming is set
to [Off].
Set [Stream] > [Audio Stream] > [Setting] to [On] in the web
menu.
Streaming was
disconnected.
The protocol setting or
streaming codec settings were
changed during streaming.
Set the protocol setting and streaming codec settings before
starting streaming.
Picture size of [Video
Stream 1] cannot be
set to 4096×2160 or
3840×2160.
The picture size is 1920×1080
when [Output Format] is set to
HDMI.
The picture size for streaming cannot be set higher than the
HDMI picture size. Change the HDMI picture size using
[Monitoring] > [Output Format] in the web menu.
Frame rate of [Video
Stream 1] cannot be
set to 60 FPS or 50
FPS.
The streaming frame rate is
set to 29.97 or lower.
The frame rate used for streaming is limited by the system
frequency. Change the system frequency using [Rec Format]
> [Frequency] in the web menu.
[Video Stream 3]
stream cannot be
accessed.
[Video Stream 3] does not
support RTSP/SRT/NDI.
Use [Video Stream 1] or [Video Stream 2].
RTSP/SRT screen is
not
updated/displayed
properly.
The port number used for
RTSP or SRT is being filtered
or blocked.
Change the RTSP or SRT port number to a port that is not
being filtered or blocked by devices receiving the stream. Or
change the port number used for RTSP or SRT on the unit.
Image is distorted or
jerky.
The video information is not
transmitted properly due to
congestion in the
communications path.
Reduce the streaming bit rate or set the [Video Stream 2]
codec ([Codec 2]) to [OFF] to create a margin in the
communications band.
The order of video packets
has changed within the
communications channel.
Use the same Internet service provider on both the camera
side and the receiver side.
Not detected as NDI
device.
The streaming protocol is not
set to NDI|HX.
The streaming protocol must be set to NDI|HX in order to
detect the unit as an NDI device. Set [Stream] > [Stream
Setting] to [NDI|HX] in the web menu.
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