Loading ...
Loading ...
Loading ...
15
Defective Products & Returns
Should your product prove defective within the specified warranty period, please
contact Customer Support via support@acekool.vip with your invoice and order
number. Once our Customer Support team has approved your request, please return
the unit with a copy of your invoice and order number.
CUSTOMER SUPPORT
Should you encounter any issues or have any questions regarding your new product,
feel free to contact our helpful Customer Support Team. Your satisfaction is our goal!
Customer Support
Email: support@acekool.vip
*Please have your order invoice or order number ready before contacting Customer Support.
14
WARRANTY INFORMATION
TERMS & POLICY
ACEKOOL warrants all products to be of the highest quality in material, craftsman-
ship, and service, effective starting from the date of purchase.
ACEKOOL will replace any product found to be defective due to manufacturer flaws
based on eligibility. Refunds are available within the first 30 days of purchase.
Refundsare only available to the original purchaser of the product. This warranty
extends only to personal use and does not extend to any product that has been used
for commercial,Rental, or any other use in which the product is not intended for.
There are no warranties other than the warranties expressly set forth with each
product.This warranty is non-transferrable.
ACEKOOL is not responsible in any way for any damages, losses or inconveniences
caused by equipment failure or by user negligence, abuse, or use noncompliant with
the user manual or any additional safety, use, or warnings included in the product
packaging and manual.
This warranty does not apply to the following:
• Damage due to abuse, accident, alteration, misuse, tampering or
vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.