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47
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
power o
The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power o the soundbar.
Audio isn’t playing in
Dolby Atmos
Make sure the soundbar is connected to your TV’s HDMI eARC or
ARC port.
Check the Bose Music app Now Playing screen to make sure
the audio is streaming in Dolby Atmos. If it’s not streaming in Dolby
Atmos, make sure the advanced audio settings of your TV is allowing
Dolby Atmos to pass through to the soundbar. Refer to your TV
owner’s guide.
Remote is
inconsistent or
doesn’t work
Replace the battery (see page 43).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 19).
Soundbar isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
Soundbar and source
don’t power on/o
simultaneously
Press the Power button I to power on/o the source.
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